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Aria CCS IVR and Its Versatile Applications

Finding a system that accommodates the real problem is very essential for businesses. Aria CCS IVR is the only call processing system that offers extreme customization to accommodate with existing application so that it can fit into your business.

At Aria Telecom Solutions, we combine knowledge of the call processing industry, with understanding of business to provide the best system solution. Your investment is maximized, your special requirements are met, and the benefits begin to pay you back immediately. You the customer is involved directly in the development of your system assuring you the commitment and personal service you deserve.

Seamless Integration

Aria CCS works equally well on VOIP as well as TDM, PBXs, and seamlessly integrates with Central Office switches. It handle all calls automatically without delaying in providing assistance to clients, allowing suppliers to check inventories or allowing busy executives to check messages.

These is not a stand alone applications rather executed inside of a mailbox on the system and supports T1, E1, ISDN, DID, VOIP and analog interfaces. Callers can dial into an application directly or dial into the system and select an application to use. Aria CCS IVR runs on IP directly and Digium cards for TDM (digital and analog) boards.

Application Generation Made Easy

Aria CCS IVR is an Applications Generator program that allows you to design and implement Interactive Voice Response (IVR) applications. Aria CCS will execute any application you create when a caller dials in. By using DTMF, you can allow callers to interact with the system. Advanced database technology allows you to read, write, append, search, and seek database information, you can record your product inventory, setup games, keep track of your customers or patients, or virtually any other application you can think of. The advanced, innovative technology, backed by a simple, easy to use, window based GUI interface makes writing applications easy.

Simple User Interface

This 32/64-bit Windows applications generator is a "Fast Build Kit" for meeting deadlines. The Aria CCS windows based GUI development facilities provide full featured icons which can be moved and connected to a free form call flow. Each icon carries enough comment fields to insure a very clear documentation trail of what is happening at each step.

Generic Features

  • Every Call is Answered Immediately
  • Every Caller Receives Your Company's Customized day, night, and Holiday Greetings
  • On-screen Call statistics
  • System changes can be made on-the-fly
  • Hard disk De-fragmenting is done while system is on-line.
  • Remote Diagnostics and support
  • Number of ports: 2, 4, 8, 12, 16, 24, 32, 48, 120
  • Hours of message capacity: 20 hours to 1400 hours
  • Number of mailboxes: Up to 10,000

Voice Messaging

The Voice Messaging feature of Aria CCS allows callers to access and leave a message at the proper mailbox. Each message is individually dated and time stamped and kept in the order they were received. The messages are not restricted by fixed message length. The messages remain private and secure and can be reviewed at any time and from touch-tone phone with proper access code.

Simple User Interface

This 32/64-bit Windows applications generator is a "Fast Build Kit" for meeting deadlines. The Aria CCS windows based GUI development facilities provide full featured icons which can be moved and connected to a free form call flow. Each icon carries enough comment fields to insure a very clear documentation trail of what is happening at each step.

Automated Receptionists

The Automated Receptionist feature of Aria CCS answers calls immediately and gives the caller the option to speak with the operator, or go directly to a desired extension. Aria CCS can answer repetitive questions by having the caller make selections from a menu of options.

Database

Many applications requires a database interface with an IVR system. Aria CCS provides emulation and links to many databases such as Microsoft SQL, Sequel Server, ODBC, Oracle, and many others. Data runs between the IVR and the database application through specific variables. Applications can run embedded, be created on the fly, or through import/export facilities.

Text to Speech

As an option to hearing your voice messages, the IVR system can effortlessly speak e-mail messages. You can listen to you e-mail from any telephone in the world. The system can read your product descriptions, names, addresses, news articles, and much more. This truly gives voice to your data.

Speech Recognition

Voice Recognition modules recognize words, names, spoken letters, and numbers. Callers can spell names, order products, and enter account numbers, or zip codes, all without entering touch tones, just by talking.

Internet Ready

IVR and WEB access (both on the Windows NT/2000 Server), allow callers to retrieve information from touch-tone phone or their web browser. With the Internet option you can service your customers over the telephone or via the hyperlink. The system responds over the Web, or voice prompts over the telephone. You enter your selections and get information by clicking on icons or by choosing form menus.

Voice to Email

Aria CCS can record a message from a caller for you and then deliver it to you over the email. This is a very useful feature, because it allows you to listen to your messages from your computer and then archive them appropriately. It also allows you to read your messages from wherever there is an email terminal with Windows software.

Fax to Email

Aria CCS can receive a fax document and then deliver it to you over the email. This is a very useful feature, because it allows you to view your fax documents on your computer screen and then either print or archive them appropriately. It also allows you to view your fax documents from wherever there is an email terminal with Windows software.

Outdial

This tool allows for importing a database of phone numbers into the IVR system. The system will outdial for confirming a delivery time, reminding patients of a doctor’s appointment, notifying students of an event, or letting clients know their stock has been traded. The basic platform provides for detecting answers, busies, no answers, and answering machines. Your call flow can be set to perform different tasks depending on the outcome of the call progress.

Airlines / Railways / Bus & other Transportation

  • General Information - Provide Information about Services, Rates and Specials Offered
  • Schedule Information - Provide up to date Information about Train/Place/Bus Arrival And Departure Information
  • Bookings - Taking Ticket Bookings for Train/Plane/Bus
  • Complaint Booking - Allow Customers to File a Service/Billing Complaint so that it is Trackable and Accountable
  • Survey - Allows Customers to provide Service/Products/Suggestion Feedback
  • Call Routing - Route Calls to the proper person/department

Automotive

  • Dealer Information - Provider Dealer Hours, pricing and other information
  • Car Status - Provide Status of Car to Vehicle Owners, so they know if the vehicle is ready or not
  • Payment - Allow Customers to pay bills over the telephone to reduce time when picking up the vehicle

Banking

  • Bank Information - Provide Bank Information to Customers including Hours, Services Provided and Locations, etc
  • Tele Banking - Allow Customers to Securely access their Account Details, Transfer Funds, etc
  • Card Enablement - Allow Customers to Enable their Bank, Check, Credit Cards Securely and Automated
  • Call Routing - Route Calls to the proper person/department within a Bank/Office

Call Centers

  • Customer Satisfaction Surveys - Survey Patients for Quality Assessment and Increase Customer Satisfaction
  • Employee Screening - Perform Initial Candidate Interviews for job screening
  • Call Center Automated IVR Functionalities - Provide Automated Account/Company Information to Callers to reduce calls to live Agents.
  • Call Center Routing - Route calls to the proper Call Center Agents based on Customer Requirements

Consumer Products

  • Product Registration - Allow Automated Registration of Products
  • Recall Information - Allow Information about Product Recall
  • Shipment Status - Allow customer to find information about Shipments

Customer Service

  • General Information - Provide General Information to Customers including Hours of Operations, Mailing Address, Driving Directions, Employee Directory, Services Information, etc
  • Reminders - Remind Customers of Appointments, Late Bills, upcoming events, fund raising efforts, general information
  • Order Processing - Allow Customers to place order over the telephone automated
  • Credit Card Processing - Allow Customers to pay bills via the telephone
  • Customer Survey - Survey Customers to provide better customer services
  • Bill Collection - Remind Residents of Late Payments due, and provide automated Payment service

Education

  • Parent Information - Provide information on Upcoming Events, Child's Homework, Leave messages for teachers, Student Grades, Test Schedules etc
  • Student Information - Provide information on upcoming events, Homework info, School Closings, etc
  • Surveying - Provide Survey's on the quality of the teachers, cafeteria, bus service, etc
  • Notification - Notify Parents for Child Absentees, School Closings, and upcoming events.

Entertainment

  • Ring Tone Services - Allow Callers to Download Ringtones to the Mobile Phone
  • Lottery - Allow Callers to play the lottery through their phone
  • Radio - Allow Callers to Listen to the Radio through the Phone
  • Ring Back Services - Allow Callers to Choose their Ring Back tone that will be used when callers dial their number
  • Horoscope - Allow Callers to listen to their Horoscope
  • Music Messaging - Allow Callers to Dedicate a Music Message to their Loved Ones, Friends, etc
  • Dating - Allow Callers to Listen to Dating Profiles, and Chat Live with other People
  • Chatting - Allow One on One Chatting, or Conferencing amongst many people together(Sports Chat, Political Chat, Current Events Chat, etc)
  • News - Provide Up to date News to the Callers
  • Weather - Provide the Current Weather Service to Callers
  • Voice SMS - Provide a Facility for Callers to Record a Message and forward the Message to the Requested Party.
  • Quiz - Provide an Telephonic Quiz and give winners a prize

HealthCare

  • Medical Transcription Services - Allows Doctors to Record Transcriptions, which can later be listened to and documented by a Medical Transcribe
  • Automated Prescription Filling - Allows Pharmacies to allow for automated prescription filling services for patients
  • Patient Reminders - Remind patients of upcoming appointments or to take their medicine on time
  • Off Hours Auto Attendant - Provide Emergency Information for Patients off hours when the office is closed.
  • Patient Surveys - Survey Patients for Quality Assessment and Increase Customer Satisfaction
  • Bill Collection - Remind Residents of Late Payments due, and provide automated Payment service

Health Services

Medical Service facility is in need to integrate the health records with a voice platform of the infrastructure. Voice with Health broadcast system is a unique application which can be integrate with a Health Management System .It can broadcast the crucial test results and also guides the caller to reach the right functionary for their required medical service requirements. The system authorizes a caller by unique IVR ID and Health Numeric ID system. The system can fix an appointment with a doctor or medical person and also can send the reminder on Health Checkups and Safety Measures. Voice is used as a tool to create better interactive media for community health program. The system also has a capacity to route the calls to doctor or medical team for emergency health requirement and also creates a space to develop a voice medical yellow page for Health service facilities.

Human Resources

  • Employee Screening & Recruiting - Perform Initial Candidate Interviews for job screening
  • Employee Satisfaction - Provide Surveys to Employees to better motivate employees
  • Benefits - Provide Automated Benefit Information
  • Employee Time Clock - For Employees working on the go, allow them to clock in/out via telephone.

Patient Reports are critical information and the systems providing this must have 99.999% availability. Primary concern of Path Lab and Hospital Management IVR has been to make reports available to the patient and doctors as soon as ready, and to provide for remote access by using normal POTS line. Distributed labs can send their reports to a central telephony IVR, thus making it easier for doctors to access centrally. Other than Path lab reports, there is other tasks that can be to the IVR such as Doctor and hospital related Yellow Pages, ordering home collection of patient test samples, news and updates related to medications.

Police & Parking

  • Traffic ticket service - Allow Violators to pay Traffic Tickets over the phone
  • Notification - Notify Community of Suspicious Individuals or Warnings
  • Parking - Allow Callers to pay Meter Parking through the Phone

Political Campaigns

  • Candidate Awareness - Broadcast Candidate Information to the community for name identification, and Voting Information
  • Mailer Notification - Notify Recipients that Mailers have been sent out, and look out in the mail for it
  • Survey - Allows Voters to let candidates know what the most important issues to them are.

Retail Stores

  • Dealer/Store Locator - For a Multi-Chain of Stores, provide the nearest store information based on phone number or zip code
  • Store Information - Provide Store Hours, Department Routing and Directions
  • Specials/Discounts - Provide information of Specials and Discounts in the store
  • Appointment Confirmation - Allow Customers to Confirm upcoming Appointments

Security & Emergency

Emergency Notification - Call Residents to inform them about an Emergency (Tornado, Hurricane, Snow, Storms, etc)

Telephone Companies (Land & Mobile Operators)

  • General Information - Provide Information about Services, Rates and Specials Offered
  • Account Information - Provide Information about Customer Account, Including Balance Due, Minutes Used, etc
  • Number Change Notification - Notify Callers that a Phone Number has been changed
  • New Number Notification - Notify Callers that the Phone Number has been changed, and play out the New Number
  • Bill Collection - Remind Residents of Late Payments due, and provide automated Payment service
  • Complaint Booking - Allow Customers to File a Service/Billing Complaint so that it is Trackable and Accountable
  • Survey - Allows Customers to provide Service/Products/Suggestion Feedback
  • Call Routing - Route Calls to the proper person/department

Township / County Government

  • Community Awareness - Provide Inbound/Outbound services to inform the community about upcoming events, functions, changes to the laws, etc
  • Emergency Notification - Call Residents to inform them about an Emergency (Tornado, Hurricane, Snow, Storms, etc)
  • Services Provided - Provide Callers with information on what services the township offers
  • Department Routing - Route Callers to the Proper Department within the Municipality Offices
  • Parking - Allow Callers to pay Meter Parking through the Phone
  • Bill Collection - Remind Residents of Late Payments due, and provide automated Payment service

Travel & Lodging

  • Hotel Booking - Provide ability to callers to Book their Hotel Reservations through the phone
  • Special/Deals - Let Callers know about Special travel Deals and services
  • Hotel Locator - For a Multi-Chain of Hotels, provide the nearest hotel information based on the state/zip code

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