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Agent Features

  • Aria CRM with 45 fields to enter Caller Information
  • Conference
  • Set call back-Can set alarm for the follow up with customers, once you will set the call back, you will get reminder on your screen on the same time.
  • Update remarks
  • Fill disposition (Call Status, Feedback)
  • Today call History- agents can get their current day report
  • Caller call History-On live call, you can check the previous history of the particular customer.
  • Click to dial(for outgoing)-Dial pad will be enable on your screen to dial numbers

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