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Key Features

  • Complete Contact Center Solution
  • Quick start
  • Recording Space
  • Multi-party Conference
  • Preview Dialling
  • Agent Log-in / Logout
  • Desktop Application for Agent
  • Caller call history
  • Today Call history
  • Call Back Scheduling
  • Missed Call view
  • Support Incoming / Outgoing / Missed Call Facility
  • Support Inbound & outbound IVRS
  • Work on GSM / PRI
  • Click to Dialling / Preview Dialling / Predictive Dialling
  • Customizable 45 Field CRM & Disposition
  • Agent Live Monitoring & Barge-in
  • 100% conversation Recording
  • Web Based Dash board for admin & supervisors to monitor
  • 10 Digit or Toll free number for incoming

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