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How System will be work

  • Caller will call on dedicated 10 digit/ Toll free / Land line number which will be connected with available login agents
  • All the agents will login into application and receive call on their mobile numbers.
  • Agent will have an option to see & enter caller information into CRM
  • Disposition can be entered in CRM
  • Call history will be available
  • Option to login / logout / Break
  • Option to click to dial / Predictive dialing / Preview dialing
  • Call back scheduling
  • Missed call dialing
  • Dialing from call history
  • Caller previous call history
  • In case of preview & click to dial option, 1st Agent number will be dialed & than client number will be connected.

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