Ours predictive dialer for call center automatically put particular number of outbound dials, is maintained by ours up-to-the-minute technology support, and designed to successfully manage both inbound and outbound phone calls of different scale of call centers. Aria is a key predictive dialer supplier in Delhi NCR and gives genuine solutions as a complete outbound solution that can be used as an unconnected tool. We develops comprehensive predictive dialer software to make dialer capable in recording, reporting, quality monitoring, lead management and multiple campaign that are actually designed to boost the contact center or call center productivity by making dialing procedures automatic. Our predictive dialer system in India gives much more control over your phone calls and operations.
Suitable for domestic as well as international call center, ours Aria UCS TM is absolutely works as a blended call center solution that can be used for inbound or outbound call center. Our rich product Aria UCS is flexible enough to go well with your necessity. There are few significant features of Aria UCS is given below.
ACD: Automatic call distribution system, usually called ACD, is most imperative part of any call center, afford multiple ACD group for various necessities at Call Centers. It can be used for inbound as well as outbound campaign, and configured according to needs of clients such as skill based routing, automatic call distribution, and UCD that is generally used terminology called Universal Call Distribution, etc.
Queue Message: Each company or process should varied queue message to be played while holding a caller. So, Aria UCS is flexible enough to provide the solutions to use message of own choice in each campaign.
CRM: Customer Relationship Management (CRM) is an imperative tool of any types of contact center solution, as ARIA UCS gives full flexibility for designing CRM for the entire campaign. Aria UCS has about 45 open field to be configured as per information of customer.
Dialing Mode: Different dialing mode like predictive, progressive and preview dialing, pace of dialer, you can define easily by ours UCS that gives also flexibility to set redialing pattern and numbers of retry choices on diverse status, when number busy or un-answered or not reachable etc.
Disposition: After disconnection of calls, Agents should to fill call status that is called call disposition. So, ARIA UCS has facility to build up call disposition according to your choice.
Trunk Line Connectivity: GSM/CDMA Gateway, ISDN PRI Line, SIP trunk, FXO, H.323 and various industry based possible trunk line connectivity are offered by Aria Telecom.
Agent Terminal: Aria UCS gives full flexibility to use soft Phone, IP Phone, Any TDM PBX, FXS Gateway, Mobile, and Landline through agent terminal feature that is actually unique features offered to use mobile or land line as an agent phone.
Monitoring: It is easy to monitor the system through predictive dialer, and you can give full authorization to different person to monitor various campaigns. You can create and edit role as per your need through CCS.
Script Manager: It is easy to define different script for different campaign to assist Agent to remember, how they should to greet a caller.
IVR Manager: Welcome message, language option, city/department selection etc, you can add in IVR through CCS. If you want to make up lengthier call flow, it is also possible in and you can define also different IVR for different DID.