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Aria Namaste Live Chat in Canara Bank

Key Issue:

Bank had basic requirements of providing customer support through online basis as they were facing difficulties in handling all issues over the phone. By online support, they would handle more than one customer at once and customer experience will be improved. Apart from that, Chat system was required for internal staff communication as well.

The Comprehensive Solution:

We have provided live chat for three basic tasks

  • Live chat for Customers support.
  • For Internal Staffs or for outsider staff of different branches or headquarter.
  • For Foreign Branches.

Our live chat was provided with following features:

  • Complete Chat History
  • Department wise routing
  • Live Website Visitor Monitoring
  • Live Canara Staff Monitoring
  • Option to enter remarks at the end of Chat
  • Customizable Disposition
  • MIS Reports
  • Multiple Conversation at a time
  • Transfer Files, Brochures in live chat conversation
  • Email Chat Conversation
  • Encryption based Secure communication

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