Cloud

While over 200 cloud CCS ® call Centre solution provider are there in the market, only Aria Telecom offers trustworthy services. Our cloud CCS ® call Centre service is not only technologically advanced but we offer best post-purchase customer care services. Call Centre solution determines the service level of your business. Selecting the best communication combination give you the wings to spread your brand over customer base. It not only handles your communication services but also ensures that your customers stay connected in the times of unavailability. It comes with fully loaded featuresand supports all kind of communication channel.

With cloud IP PBX, shifting office or adding more users or upgrading system is easy. Cloud IP PBX just need the broadband system to set up and start working in case of office shifting. Cloud IP PBXoffers all the features like physical IP PBX such as call waiting, conference calling, caller ID and call recording facility. On top of that, cloud IP PBX offers many other features such asauto-attendant, group calling, call screening and voicemail to email transcription etc. Cloud IP PBX is best fit for offices with multiple branches. Cloud IP PBX offers better reliability than traditional PBX services. With cloud IP PBX, technical difficulties get fixed within few moments from vendor’s side.

  • 10 digit or toll-free number for incoming
  • 100% conversation recording
  • Agent live monitoring & barge-in
  • Agent log-in / logout record
  • Call back scheduling, missed call alerts
  • Caller call history and today call history
  • Customizable with 45 field CRM& disposition
  • Desktop and mobile application for agent
  • Preview& predictivedialing
  • Recording space and multi-party conference
  • Skill based routing of calls
  • Support inbound & outbound IVRS
  • Support incoming/outgoing/ missed call facility
  • Web-baseddashboard for admin & supervisors to monitor
  • Work on GSM / PRI line both
  • Easy to start services.
  • On-the-go accessible services through mobile and laptop.
  • No IT infrastructure cost needed.
  • Easy on-premise to cloud migration.
  • Easy to afford for small budget businesses.
  • Offer all compact features of call centre with no hassle.

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