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Overview

PRI Line/GSM Gateway-There can be any medium to generate call and pass on to the available login agents. Admin Panel-One Application will be hosted on window pc for real-time monitoring, MIS Reports and to access many more features. Links& Credentials will be shared with client end to access all the information related to calling Server-It will be a combination of CTI & Databas. Clients - They will login into application which will be installed into their systems and take calls via Mobile Phones.

Why ARIA CCAS:

  • No need Server
  • No need PRI
  • No Capex required
  • Easy & quick start
  • Agent can login from anywhere
  • Agent work from home is possible
  • Agent does not need to call from his phone, neither his/her number will be exposed to clients.
  • Agent just need Phone, Computer & internet to start calling
  • No need PRI
  • All professional Call Center features
  • Online Support from Aria Customer Help Desk
  • Aria CRM with 45 fields to enter Caller Information
  • Conference
  • Set call back-Can set alarm for the follow up with customers, once you will set the call back, you will get reminder on your screen on the same time.
  • Update remarks
  • Fill disposition (Call Status, Feedback)
  • Today call History- agents can get their current day report
  • Caller call History-On live call, you can check the previous history of the particular customer.
  • Click to dial(for outgoing)-Dial pad will be enable on your screen to dial numbers
  • Web based UI for admin
  • Live Monitoring
  • 100% Recordings
  • Add, Edit & Delete multiple User/Campaign/ACD group
  • CRM Builder
  • MIS Reports
  • Agent Report
  • Call Report
  • Agent Performance Report
  • Searching available in all Reports like Date wise, Caller ID Wise etc.
  • Call Bargin
  • Missed call
  • Disposition management
  • Number Upload for preview dialling
  • Complete Contact Center Solution
  • Quick start
  • Recording Space
  • Multi-party Conference
  • Preview Dialling
  • Agent Log-in / Logout
  • Desktop Application for Agent
  • Caller call history
  • Today Call history
  • Call Back Scheduling
  • Missed Call view
  • Support Incoming / Outgoing / Missed Call Facility
  • Support Inbound & outbound IVRS
  • Work on GSM / PRI
  • Click to Dialling / Preview Dialling / Predictive Dialling
  • Customizable 45 Field CRM & Disposition
  • Agent Live Monitoring & Barge-in
  • 100% conversation Recording
  • Web Based Dash board for admin & supervisors to monitor
  • 10 Digit or Toll free number for incoming
  • Caller will call on dedicated 10 digit/ Toll free / Land line number which will be connected with available login agents
  • All the agents will login into application and receive call on their mobile numbers.
  • Agent will have an option to see & enter caller information into CRM
  • Disposition can be entered in CRM
  • Call history will be available
  • Option to login / logout / Break
  • Option to click to dial / Predictive dialing / Preview dialing
  • Call back scheduling
  • Missed call dialing
  • Dialing from call history
  • Caller previous call history
  • In case of preview & click to dial option, 1st Agent number will be dialed & than client number will be connected.

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