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IVR Integration

Integration of IVR solution integrated with the CRM offers a fully engaged solution that can offer more efficient services to the clients. The IVR integration allows you to use the already available data, stored in the CRM. It helps you make more personalized IVR proms based on that CRM data. IVR integration makesuser journey more engaging and personalized. Thus, the IVR integration with the CRM renders better services to customers by givinga more personalized response to the customers.

Basically, the IVR integration works in the following way. Our experts integrate the CRM with the IVR system. So when a caller calls on a predefined number, the plays a personalized messageaccording to the available CRM details. It also guides the caller to get the required information or choose the correct action. Interactive Voice Response Solution or IVR integration is useful for any organization. However, the customer support Centre, call Centre, andeCommerceleverage the maximum benefit through this. The IVR integration in Call Centre or eCommerce encourage up-selling and cross-selling with an easy approach. Also, it willhelpto convert lead andto reduce the IVR-agent transfer ratio.

Features

  • Call Recording, Text to Speech Integration
  • CDRs and Reports
  • Configurable IVR Prompts
  • DTMF Input support, Voice-Tone Input Support
  • Integration with Popular CRMsand Custom CRM
  • IVR Combined Support
  • IVR Scripts and redesigning Current IVR Scripts
  • Multilingual Support
  • Real-time customer Data Access
  • Simple Object Application Protocol (SOAP) Incorporation
  • User-friendly Admin GUI
  • VoiceXML Support&Call Control XML Processor

Benefits

  • Better sales management&customer satisfaction
  • Deliver personalized services
  • Improved goal conversion&ROI results
  • Increased Up-sell and Cross-sell opportunities
  • Reduced IVR to agent transfer ratio
  • Reduced long-distance carrier cost

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