Call us: 0120-4763988


Organization Name: Japan Airlines

Client Requirement:

They require an IVR system to routing calls in Hong Kong & Delhi office on specify timings. On both the location agents are available to take calls and Recordings are not mandatory.

What we have offered:

We hosted a server and its application at Client Delhi office. There is one PRI line allowing with ISD calling services. IP phones are provided for agents to take calls.

Call flow:

  • Step 1-Welcome message will be play
  • Step-2 language option will be available
  • Step-3 First Calls will be land at Hong Kong office from 05:30AM to 03:30PM
  • Step-4 after 03:30PM, Calls will be land at Delhi office till 06:00PM..
  • Step-5 Non Office HRS Message will be play after 06:00PM
  • Step-6 Queue message will be play
  • Step-Public Holiday announcement will be play only for Delhi office.
  • Step-6 Recording should not be done.

Reports:

  1. Step 1-Welcome message will be play
  2. IVRS Report:
    • Total incoming calls
    • Missed calls Report
    • Answered calls Report
  3. Date wise Report
  4. Agent Report
  5. Agent Login Logout Report
  6. Agent performance Repor

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