Call us: 0120-4763988

Organization Name: Military Engineering Services

Client Requirement:

They require a compliant booking system for MES staff as well as also they can get status about the same complaint

What we have offered:

We have provided our Aria IVRS system which will register a complaint by giving DTMF inputs. The complaints can be related to electrician, plumber, maintenance etc. Customer can lodge his complaints and later on know the status about same. On every closing of complaint, customer will get an SMS or email

Procedure:

  • Step-1 Welcome message will be play
  • Step-2 system will ask to choose press 1 for complaint status or press 2 for complaint register
  • Press 1-System will ask to enter ticket no. it will check whether it is correct or wrong. If it is wrong, you need to enter ticket no. again. If it is right, recorded status will be play. You can listen again by pressing 1 or disconnect the call.
  • After resolving complaint, email/SMS will be drop to customer.

  • Press 2-You will have some options to register complaint for Example Electricians, System Repair, Telecom & Housekeeping etc. Complaints can be of various types.

As you will select one option, Complaint will be register and ticket no. will be provided to you. Email/SMS also will be drop to technician and customer with ticket number or complaint number. For further you will have three options: can listen ticket no. again, can lodge another complaint & disconnect the call.

Other facilities:

  • Separate GUI will be provided to update complaint status and monitoring of each activity related to complaints and its working.
  • MIS Reports
  • Daily /Weekly/Monthly Reports
  • Complaint status wise reports
  • Report Based on Type of complaints

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