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Use Of Live Chat In Hospitality Sector

Today the Field of Hospitality is becoming competitive with an available number of options. While Location & Price plays an important role in customer decision. With large percentage of People searching and booking hotels, food, accessories etc. online, adding a Chat Feature with website improve the relationship with customers as well as increase the revenue of business.

Here we are defining some stages where & How we can use live chat.

Restaurant:

  • Order Placement
  • Menu Enquiry
  • Online reservation of Table
  • Gather Feedback

Hotels:

  • Enquiry about location & near historical places.
  • Online booking of available rooms.
  • Gather information about hotel services
  • Gather Feedback

Travel & Tourism:

  • Tickets Booking
  • Enquiry related to destination holidays packages.
  • Enquiry related to ticket availability
  • Enquiry related to booking charges

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