Overview

Aria Mobile App Based Call Centre Solution has been designed handle the communication process of business through normal SIM card based android mobile. This application process leads from computer through telephony device which requires high-end CTI - Computer telephony integration. The app is specially designed for those tele callers who connect with leads on work-from-home basis. The app is designed to fetch leads from cloud based central website. Once the lead information get downloaded to the phone, it will auto dial the numbers. This call Centre dialer not only offer auto dialing but also offer call recording and live monitoring feature so that company’s service level never get compromised. The calls will be dialed through mobile’s SIM network and so as the lead data will be downloaded through the same. The app also offer facility to download and monitor work report on each call basis which important for service quality analysis.

Mobile App Based Call Centre Solutions

  • Auto dial calls and call disposition
  • Call pop-up and MIS reporting
  • Call recording and live monitoring facility
  • Secured user login and logout through cloud channel
  • User friendly interface
  • Banking industry
  • Debt settlement industry
  • Insurance institutions
  • Mortgage industry
  • Political Campaigns
  • Travel Industries

Plans and Pricing:

S.NO ITEM DISCREPTION QTY PRICE AMOUNT
1

Aria MCCD 1.0 – Android Mobile Application Annual License for Call Centre Dialer

Features:

  • 100% Conversation Recording
  • Option to register personal number for not to record
  • Customizable 21 Field Client info pop-up
  • Customizable Disposition
  • Incoming / Outgoing Call pop-up
  • Click to dial
  • Auto/ Manual Dialing
  • Call back schedule
  • Phone book integration
  • Customer Pervious call history information
  • Agent Log-in / Log-out feature
  • Call recording push to server while on WIFI or 4G data
  • 100 Hours Recording space per user
  • Call through mobile network
  • Call data push to server or real time bases.
  • SMS Recording
  • Data storage for last three months
  • Centralized Dash Board for monitoring of all mobile users

Centralized Dash Board Features :

  • Live monitoring of all users
  • Busy free status
  • Current location
  • Location from call made / received
  • Login/ Logout location
  • Listening Recording of all users
  • Message notification push to all or selected user
  • Upload calling Data
  • Extracting Reporting like Agent performance , Dial Result , Calling Result

Mobile Device Management :

  • Option to complete locking of device
  • Complete data erase
  • Call barring
  • SMS barring
  • Restricting permission to install any app / deleting app

Note :

  • No Need any back-end server
  • Android Phone Required with Android version 8 or above with dual core processor & 2 GB RAM
10

7,500.00 75,000.00

Company Achievements

5000+

Projects Delivered

10000+

Satisfied Clients

7

Winning Awards

ReadMore

Company Ratings

Our Testimonials

Dedicated Work

Our Clients