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Alerts and Events

Omni Channel Communication System is designed for improved Alerts generation for events or registered complaints. The alerts system and even creation works in the following way.

Alerts notification:

Complaint Rejected- this could happen in two possible cases; either it can be out of scope or not lying in concerned area. In this case, the user will get alert notification for the same.

Escalation:

The user will also get notified if any complaint escalated to next level of management hierarchy. In this case crossing SLA notification will be sent to the user.

Other -It will also notify the system about any action taken against a complaint by the user or management. 

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