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Integration of Applications

Omni Channel Communication System is comprised of huge technical application which requires a flawless integration. This system require API from the client for third party application such as SCADA, Mobile app; web Portal, GIS, Revenue Management System, Feeder Monitoring system, DT Metering system etc. for a smooth integration.

Particulars of integration system:

  • SMS API provide by client -it will be deliver on registration of complaint, On FRT Assigning, Resolution of complaint, On closure, Reopening of complaint, Escalation of complaint etc.
  • Social Media: Facebook / Whatsapp /Twitter or any other Pages can be handling manually
  • Database -Consumer database along with billing server details require with integration of CRM.
  • Vehicle tracking system -Need FRT Location URL for Tracking and it will share with consumer while accepting of complaint.
  • The above integrations are done as per user requirement and requires user’s gateway to accomplish the task.

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