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MIS Reports

Reports would be generated as per day to day to operations. There can be types available like open/closed/escalated reports. The reports would be available to those users only whom admin has given authorities to access it. MIS users would login into the CRM panel and view the listing of available reports.

To view a particular report, there will be filters/parameters available which users’ needs to select and the report would be displayed accordingly. Reports can also be extracted in excel format.

Business Requirements:

  • It is mandatory to select the report type.
  • Validations should be applied on the date & other parameters for viewing the report.
  • Once user click on export button, it should display the option to save the report in the excel format.

Report Types:

  • Report based on Complaint medium/Complaint Type
  • No. Of Open/closed/pending complaints
  • Date wise/Subdivision wise/Shift wise

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