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Technical Work Flow Chart

The technical work flow of Omni Channel Communication System is divided into three prime section comprises of Primary architecture, Cloud 1 & Cloud 2.

A. Primary Architecture

  • Complete set up of CTI/Database servers will be place on Primary location.
  • Users will be connecting to primary location and seating locally.
  • 8 PRI lines from each service provider will be terminating at Server end through gateway.
  • Primary server will receive calls on toll free, short codes through BSNL PRI lines & on direct other service provider number through other service provider PRI.
  • Connecting agents on primary server & data base do not require any bandwidth
  • Redundant CTI & Database Server system will also be placed on Primary location as a secondary server along with some 8 BSNL PRI
  • We are taking one window server on primary location to get all the database into one system and it will be synchronize with available cloud MIS server
  • NES Drive needed at primary site with space of 10TB for storage.
  • Require one server for CRM to access locally.
  • Connecting CRM will have required 64 kbps internet bandwidth per concurrent connectivity, assuming 100 user concurrent connectivity, may require approx. 98MBPS bandwidth

B. Cloud 1

  • One MIS/Database Server will be installed on cloud 1 that will be synchronized with Primary Database server
  • Client will able to access Admin panel globally for MIS section
  • One Server to access CRM
  • FTP Server-To Store Voice files.

C. Cloud 2

  • Redundant server to access CRM

The Final Section: User’s Site Connectivity

  • Internet for remote support
  • TCP/IP Voice Supported LAN Network for 150 agents
  • Online UPS powered power point Servers & User systems
  • Air-condition environment
  • Public IP require for all three sites Primary/Cloud 1/Cloud 2
  • CTI / Data Base/ MIS / Agent server & Pcs

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