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PARTH Call Center Suite

Parth UCS, strong communication system equipped with inbuilt IP PBX functionality, is most suitable solution for small & medium call center application. Parth UCS can be used for inbound as well as outbound call center use also has inbuilt SIP trunk connectivity for international & domestic trunk connectivity. Further multiple trunk connectivity option is there through CTI card or gateway.

Agents or executive can connect on soft phone , hard IP phone , on existing PBX or on mobile phone. Internal communication can be done on existing LAN network, no need to have separate cabling like traditional PBX. Can be integrated with SMS/ Email, Existing CRM /ERP/ My SQL Database

Parth UCS is equipped with complete call center features. It is ready to work box for typical call center application. Auto Dialling, applications for call center features like:

Preview dialing
Predictive Dialing
Multiple retry option
Option to set retry duration
Support excel file to upload data
Multiple lead set
Multiple Fighter for fast dialling
Multiple campaign
Multiple ACD group
Click to dial from third party CRM/ ERP
Manual Dialling
Number masking

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