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Overview

These days all telecom service provider like Airtel , Tata Tele Services & Reliance Infocom are providing SIP Trunk circuit in place of ISDN PRI. So you need a solution to record the same.

SIPTrunk Recording System or VOIP Trunk Call Recording Software brings the amazing facility to record & live monitoring of your calls on trunk. It allows complete tracking of all calls made through your call center system or office communication. Aria IP Trunk Recording Software System let you search calls, live monitoring &listen to recordings and more. This software has been designed to attain highest ease of use and requires minimum maintenance.

ARIA Parth series of recording appliance offer multiple models to record 30/60/90/120 Channels SIP Trunk Recording. Aria Parth SIP Recording Appliance is easy to use & configure system to install & use, There is no complex installation of any hardware or software required.

ARIA Parth series of recording appliance offer multiple models to record 30/60/90/120 Channels SIP Trunk Recording. Aria Parth SIP Recording Appliance is easy to use & configure system to install & use, There is no complex installation of any hardware or software required.

ARIA Parth series of recording appliance offer multiple models to record 30/60/90/120 Channels SIP Trunk Recording. Aria Parth SIP Recording Appliance is easy to use & configure system to install & use, There is no complex installation of any hardware or software required.

ARIA Parth series of recording appliance offer multiple models to record 30/60/90/120 Channels SIP Trunk Recording. Aria Parth SIP Recording Appliance is easy to use & configure system to install & use, There is no complex installation of any hardware or software required.

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Voice Recording of All Calls

Automatically records the incoming/outgoing calls routed from PRI and VoIP lines. You can schedule the logging duration for trunk and extension lines and restrict recording of certain phone calls e.g. personal calls.

User-friendly Browser/Desktop based User Interface

Easy-to-use browser &desktop based application accessible from any remote computer with extensive call reviewing options. Listen to active calls and get in-depth details about all recorded call from the secure interface with authentication.

Multi-login Facility with Administrative & User Rights

Multiple users can login to the application interface at different access levels with different level rights. Groups can be created for call monitoring and calls can be assigned to each user-defined group.

Advanced Search & Play Options

Application interface comprises of advanced search option to retrieve call details & play files on the basis of the given criteria. Perform an advanced search that lets you find the desired details within few moments.

Voice Compression

There are multiple Voice files can be converted to advanced formats like GSM/MP3/PCM/G.711 A-law/µ-law etc. to save disk space. Compressed audio file can be exported to another user via e-mail for sharing data.

Records Complete Call Information

Store all call detail information in MY SQL data base, Call details comprises of Caller/Called ID, Date, Time, Duration and many other details in the form of reports which can be printed out as and when required.

Live Call Monitoring

Complete calls can be monitored on LAN network through UI application though all the data is stored in appliance for further access as historical reporting.

Client information Pop-up for Incoming Calls (optional)

Client information can be available on executive pc through client application.

Player for Call Analysis

Listen to conversations, select and analyse the recorded audio file with various filters.

Data Backup, Restore and Export (Optional)

Aria ParthSIP Recording System has option to take the backup of calls to anywhere in ftp folder automatically to secure data.

Multiple Location Product Connectivity to Single PC (Optional)

Aria has utility to store all locations data in centralised server for security & analysis purpose. Head office do not depend on branches or franchise to send them data for analysis.

Scalability & Stability
  • Parth TVRS is scalable to multiple PRI &channels as per client need
  • Customize Call Tags and Add Comments
  • There is an option add a specific tag or note against any call while listening for further search
  • Phone book for Quick Identification
  • Client can maintain phonebook in the system for better recognition of contacts.
  • SIP / H.323 Protocol
  • GSM Compression
  • MP3 Compression
  • 1 TB HDD
  • High Speed 2 Ethernet Port
  • Support standard FAX T.30 (Optional)
  • Good quality Recording
  • Easy Installation
  • Plug & play
  • Live Monitoring Easy to install UI
  • Recording search by Number , Time , Date Etc
  • DID / DNI / DTMF Recording
  • Incoming / Outgoing / Missed Call Recording & filtering
  • Support VPN
  • Work on local as well as Static IP
  • Optional Recording
  • Voice Codec: G711a/u , GSM
Call Centers

As all business happens on telephone in call Centres, so proof of calls conversation is very important there. Agent needs to provide accurate & quality information to client; a single mistake can cause inevitable damage to call Centre business. In order to maintain the quality of your process, it is more important that the call Centre executive or agent should be aware of phone etiquette and manners other than the subject knowledge of the process. Also, to retain the existing customers, it requires companies to focus on special practices that attract clients to continue relation with you. Therefore, to minimize the risk of any disconnect in agreement with clients while having conversation with customer care agents it is important to use Aria Voice Logger. It is also recommended by TRAI to use Voice Logger for all call Centres.

Financial Institutions

RBI make it mandatory for all financial transaction conversation to use Voice Logger. Call recording plays a vital role in banks, stock markets, foreign exchange markets, real estate markets, insurance companies etc. Wherever the transactions in the financial offices are carried out over phone, a small mistake of single word can change the complete game. When any dispute arises, these recordings play a vital role as it provides option to the company to refer call recording in case it is required. It helps ro resolve the disputes. Telephone call recording in banks, financial companies, insurance companies & there authorized agents is mandatory function. Aria Parth Voice Logger provide them stable & secure platform to record telephonic conversation with extensive features. Since Aria Voice Logger is originally design & developed by Aria Telecom R&D team, its provide flexibility to customize & integrate further with your existing CRM/ERP.

Stock Brokers

In share trading business, most of the dealing happens over phone. False communication or any error in communication can result in huge loss, to assure safe and secure dealings – recording of all telephone transactions related to share trading are been mandatory by SEBI. Aria Voice Logger provide many important features for specifically for share brokers industry like transferring all voice file to head office automatically & monitoring all branches/Franchises activities sitting in HO.

Public Security Departments

Telephone call recording in police control room, Ambulance help line, Women & children help line, legal offices etc. can be implemented for public security & quality measures. Each call can be automatically recorded with telephone number time date etc. for future investigation in delay of services or miscommunication, as these services are very sensitive & used in emergency. Timing is very important factor in reaching of ambulance & fire brigade to it destination, so little carelessness can cause major disaster. So, Aria Voice Logger play important role & help government to provide quality & transparent services to its citizens.

Health Care

Telephone Call recording is essential in hospitals, clinics, pharmaceuticals & tele medicine centres etc. When doctor dictates the medicine over phone; it is always preferable to record the details. There may arise circumstances when the recording has to be verified for safety purposes. Even call recording in pharmacy can be utilised as a precautionary measure. In clinics, consultation appointments over phone can be recorded which can be cross-verified at any later time in case of discrepancies.

Travel & Transportation

Work efficiency & accuracy in Help Lines related to railways, airways, waterways can be enhanced with the implementation of call recording solutions. Recording telephonic conversation between customers and support staff are essential for monitoring insight into agent performance and customer satisfaction. Even the tele conversation between multi offices can be recorded for future verifications. Telephone call recording can also be implemented in shipping, offices like courier firms, cargo and logistic departments where most of the interaction with the customers for the pick-up and delivery of shipments take place over phone. Aria Voice Logger help the clients to improve quality of services.

Business

In business& corporates recording all transactions that are dealt over phone with clients to ensure perfect customer service. Regular monitoring and assessment improve service quality resulting in increased customer satisfaction. It helps to maintain the quality of services to clients using Aria voice logger for corporates & offices.

Inquiry & Customer Care Help Desk

The support personnel or help desk executive in Inquiry offices should attend all the incoming calls in a polite and friendly manner with efficient information of the process. To keep the quality checks on calls are weather executives dealt properly and the caller is satisfied with the response from the customer service, Aria call monitoring and recording solutions can be implemented for interaction verification. It will also help to maintain the call report of one particular executive.

Airlines Enquires & Airport Communication

Airport operation is very sensitive matter, even small error can invite bigger danger. There are lot of enquires on airport regarding flight arrival & departure, which need to be recorded for quality & accuracy purpose. There is lot conversation happen between two airports, which need to be recorded to avoid any error. Aria Voice Logger can also be used to record communication between pilot & ground control room. Even airport staff.

Power Grid & Electricity Distribution

There are lot of communication happen on between central grids & state grid for power distribution

Police Investigation

  • Interception recording
  • Monitoring on Mobile
  • SMS / Email alert on mobile on specific number call
  • Live & recorded call divert on investigation officer mobile number
  • Echo Cancelation
  • Gain control
  • File editing
  • Full duplex
  • Telephone protocol support, SIP/ ISDN, FXO/ GSM, H.323
  • Live listening of call when suspect is on call on computer or on external number
  • UI for monitoring, search & play
  • Call marking, important etc.
  • Classification of call based on crime, user based flag & priorities
  • Only authorized user can access data
  • Facility to enter suspect name, address other information
  • Advance analysis of suspect MIS
  • Important suspect notification
  • Editing of voice file, removing noise etc.
  • Back & restore facility
  • Fax recording
  • GIS integration
  • Geo Fencing
  • Geo analysis
Quality Control

Using Aria Voice Logger Client can control quality of the process & monitored on a regular basis to enhance the performance of the employees& process. Regular monitoring of live and historical calls not benefit the client to filter the most productive staff for appraisal but it helps the employees to enhance the communication skill.

Customer Satisfaction

All clients are important whether they are companies or individuals. They are important for your organisation growth. Unsatisfied clients will not continue to do business with the companies from whom they are buying. To maintain a healthy relationship with the clients we need to provide excellent support service. Recording of telephone calls and interaction analysis helps to ensure the best possible services to the clients. Daily analysis of recorded data over phone reduces spoken errors and improves performance thus resulting in complete customer satisfaction.

Dispute Resolution

Recording of the telephone conversation can be priceless whenever there is dispute on deal offered on telephone in your business. The recorded conversations act as an important proof to solve the differences and retain the respect of your customers.

Policy Compliance

The Executive in your organisation is aware of the call monitoring process taking place at the back-end. This makes the staff to be more cautious while talking to the customer over phone. The support personnel will adhere to company policies and regulations, and thus there will be less chance of spoken errors.

Organisational Development

Using of Voice Logger in business to record all telephone conversation help to improve the quality of process & enhance the customer satisfaction. If you clients are satisfied you are getting repeated business from your clients, nobody can stop the organisation to grow.

Performance Management

There are chances that your staff while answering the calls may commit speech errors. The staff can hear their own voice conversations with the customer to avoid mistakes and improve call etiquette. And it will help them to improve.

Compliance of government policies

In many processes like call Centre, telemarketing, financials, hotel, share broking and in many more business there are law of mandatory recording of telephone recording. So use of voice logger is mandatory.

To maintain law & order

Sometimes investigating agencies anti-terrorist squad etc. record telephone of some suspects & targets to trap them & know their activities. So, Aria Voice Logger help them recording of telephone calls, SMS etc. & alert them in case it is required.

Model: PARTH 30SR- Single PRI

PARTH 30SR is a solution for the call Centre which can run 30 agents at one go. This product supports the simultaneous recording of all the 30 channels. It is directly connected with the Sip Trunk and has the easy installation steps. It has a user friendly interface for monitoring and filteration of recordings purpose.

Model: PARTH 60SR- Two PRI

PARTH 60SR is a solution for the call Centre which can run 60 agents at one go. This product supports the simultaneous recording of all the 60 channels. It is directly connected with the Sip Trunk and has the easy installation steps. It has a user friendly interface for monitoring and filteration of recordings purpose.

Model: PARTH 90SR- Three PRI

PARTH 90SR is a solution for the call Centre which can run 90 agents at one go. This product supports the simultaneous recording of all the 90 channels. It is directly connected with the Sip Trunk and has the easy installation steps. It has a user friendly interface for monitoring and filteration of recordings purpose.

Model: PARTH 120SR- Four PRI

PARTH 120SR is a solution for the call Centre which can run 120 agents at one go. This product supports the simultaneous recording of all the 120 channels. It is directly connected with the Sip Trunk and has the easy installation steps. It has a user friendly interface for monitoring and filtration of recordings purpose.

It is a telephone voice recording system which helps to record the digital line/Sip Trunk line.it helps to evaluating the caller’s performance by listening recording files.
It is an asterisk based solution & works on OS Centos 6.8. Along with the OS we need to install the compatible software packages & drivers to make run system successfully.
Yes, we can plug-in the multiple lines in one Sip Trunk card as it is available in terms of 1,2, 4 port & so on.
It’s a window based application and need a window PC to be hosted.
Here two reasons can be exist either the permission is not provided to window system IP address via access through Recording server or due to available antivirus user is not able to login into application.
Sometimes CLI is blocked through service provider so it can be enable by asking them or might be we are picking the phone early and getting CLI after 3-4 rings.
Yes it can be possible, one direct line will be inserting into PRI Recording Machine and outcome will be going into EP-PBX then further lines will be distributed in terms of extensions.
Yes its support but two cases are exist

Note: When you will dial another extension; the call should be route via recording system firstthen further proceed via EPBX.

Ext. No 1------Recording System-----EPBX-----Ext. No.2

System should consist IIS Manager (Internet Information Services) to be installed in it.
Yes it is possible; Feature is available of Assign functions to role/userafter thatuser will be able to view or utilize the functions only which was assigned by admin.
Provision is available in User interface to Play/Download the recordings.it can be individually download or batch wise.

Red Light Indicates: Either PRI is down or compatible software is not installed to configure the PRI line.

Green Light Indicates: PRI is Up or successfully configured with the system.

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