Call center headsets these days has been stormed with noise cancellation system which is a amazing innovation for sure. Noise cancellation in headsets are of two types basically, one in the headphones and other in the microphones. First type of noise cancellation protects the agent from surrounding noise and the second type helps the customer in the other hand to listen agent’s voice clearly without any disturbance. Noise cancellation in the microphones of Call center headsets helps the customers to hear agents voice better. These microphones are designed to catch only agent’s voice with ignoring the surrounding voice. There are many ways by which such noise cancellation can be achieved such as microphone’s position, shape and digital signal process approach. There are many headsets that come with wind sock facility which eliminates surrounding noise completely. In modern call center headsets, multiple mics can be found to eliminate surrounding noises. The multiple mics are kept in specific distance from each other. One of them are kept closer to agent’s voice and another one is placed to catch surrounding noise. Then, using digital algorithm, they subtract the surrounding noise and only transfer agent’s voice. Whatever technology any manufacturer uses these days, but the principle of approach stays same. Agent’s voice gets transferred to the customer and surrounding voice gets debarred at the starting itself. Not only call center headsets but it is also used in smart headsets these days which people use for personal communication to improve voice transfer quality. Noise cancellation in the headphones is of two types as well, passive noise cancellation and active noise cancellation. The passive one is mostly used in music earpiece which eliminates surrounding voices. They are designed to fully cover the ears to stop external sounds. The active noise cancellation uses advanced technology that detects and analyzes incoming noise patterns and generates a mirror “anti-noise” signal to cancel it. This way, it delivers sounds with reduced noise level. In call center headsets, they employ both the headphone and microphone noise cancellation technique to make a smooth conversation for both sides.
Noise cancellation in the microphones of Call center headsets helps the customers to hear agents voice better. These microphones are designed to catch only agent’s voice with ignoring the surrounding voice. There are many ways by which such noise cancellation can be achieved such as microphone’s position, shape and digital signal process approach. There are many headsets that come with wind sock facility which eliminates surrounding noise completely.
In modern call center headsets, multiple mics can be found to eliminate surrounding noises. The multiple mics are kept in specific distance from each other. One of them are kept closer to agent’s voice and another one is placed to catch surrounding noise. Then, using digital algorithm, they subtract the surrounding noise and only transfer agent’s voice.
Whatever technology any manufacturer uses these days, but the principle of approach stays same. Agent’s voice gets transferred to the customer and surrounding voice gets debarred at the starting itself. Not only call center headsets but it is also used in smart headsets these days which people use for personal communication to improve voice transfer quality.
Noise cancellation in the headphones is of two types as well, passive noise cancellation and active noise cancellation. The passive one is mostly used in music earpiece which eliminates surrounding voices. They are designed to fully cover the ears to stop external sounds. The active noise cancellation uses advanced technology that detects and analyzes incoming noise patterns and generates a mirror “anti-noise” signal to cancel it. This way, it delivers sounds with reduced noise level.
In call center headsets, they employ both the headphone and microphone noise cancellation technique to make a smooth conversation for both sides.
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Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
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We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
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As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
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