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Features

Agent Screen :

  • Aria CRM with 45 fields to enter Caller Information
  • Agent can view missed call data in his panel
  • Set call back-Can set alarm for the follow up with customers, once you will set the callback, you will get a reminder on your screen at the same time.
  • Update Remarks, Fill disposition (Call Status, Feedback)
  • Today call History- agents can get their current day report
  • Caller call History-On live call, you can check the previous history of the particular customer.

Dialing Method :

  • Click to dial-Dial Pad will be enabled on your screen to dial numbers
  • Manual -Dialing through Hard phone/Analog Phone/Dial pad
  • Auto Dialing-Option will be available to upload the number details into the admin panel. As agent will pick the phone, the number would start dialing and as per the actual call status agent would able to submit the call with dispositions.

Admin Screen :

  • Live Monitoring
  • Add, Edit & Delete multiple User/Campaign/ACD group
  • Integration Of Customer CRM-if customer is having own CRM we can integrate with our system
  • Disposition up to 3 level
  • Script Manager
  • CRM Builder
  • 100% Recording
  • Queue Management-if all agents are busy, calls can be in queue
  • Role Management
  • MIS Reports
  • IVRS Report
  • Dial Result

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