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  • Complain will be lodged by customer either on telephonically or via email.
  • Ticket No will be generated and provided to customers for next communication with resolution time.
  • Complain will be assigned, to engineers, if issue resolved, case will be closed otherwise escalated to next level.
  • There are 3 levels for escalation, after every 24 hrs. case will be escalate to particular level


After discussion with client,sales executive will enter the details in CRM

  • Lead Generation
  • Lead Status (Initial, Warm, Hot, Won)-These status will change as deal process will run.
  • After confirming the order, Sales order will generate.
  • Approval will be given by head
  • Performa invoice will be generate
  • Payment Collection
  • Installation
  • Testing
  • Case Close


  • On daily basis, executive will check the warranty of products sold by us to clients.
  • Before finishing up the warranty, executive will make the Quote for client and send them.
  • AMC Follow up with clients on daily basis via email, telephone
  • AMC collection
  • After collection, team will share the AMC Document with clients


  • Add product List in System
  • If any product comes in logistic, it can be new, for repairing, for replacement etc.
  • Testing will be done.
  • Product dispatch
  • Status will be updated in system for every transaction of spares.

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