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IVRS System

Overview

Call Centers and BPOs needed a flexible technology and tools to simplify the interaction with callers and boost up the business processes. They are also looking for solutions to diminish the cost of common activities in the organization like sales, service, collections, inquiry and support calls etc. IVR System (IVRS) is such a solution to automate the contact with callers. Aria Telecom, is a reputed and highly appreciated supplier of interactive voice response system in Delhi, works to make simpler the business communication processes by automating it. The IVR solutions give excellent feature to recover the information such as flight schedule, movie show times, bank balance, product details, order status and additional information from any telephone.

Interactive voice response India by Aria Telecom is featured with cutting-edge solution that are more and more used to place outbound calls to collect and deliver the information generally for appointments, past due bills, and other time critical events and activities. We design interactive voice response software (IVR software) to deliver the best technologies and give full compatibility with each platform for excellent usage. Ours IVRS help you in making more efficient the call process and provide related information to customers without need of representative.

Suitable for domestic as well as international call center, ours Aria UCS TM is absolutely a blended call center solution that can be used for inbound or outbound call center. Our rich product Aria UCS is flexible enough to go well with your necessity. There are few significant features of Aria UCS is given below.

Our IVR solutions allow for great ease in call processes by:

We have installed our IVR System and interactive voice response system software in many numbers of call centers, big corporate houses, institutions and government houses etc.

  • Effectively handling large number of calls
  • Service in the afterhours
  • Enhanced customer support
  • Overall cost reduction
  • Prioritize and manage the re-direction of calls automatically
  • Fully automated call processes
  • For building trust and providing services with excellent solutions, we work to meet each business demand like customers have been individually customized solutions according to their needs.
Features of IVR System:

Aria Telecom also customizes IVR systems according to business enterprises, domains and their specific requirements. Ours customized solutions will help in self customer service and supporting as well, and best for inbound processes like customer support.

  • Extensive backup and support system with every solution
  • Highly cost effective solutions
  • Scalable and support for every platform
  • Fully secure to protect your sensitive data
  • Simple and easy to use tools
  • Integrate with other programs, applications and databases
  • Easy to install
Our customized IVR Solutions come with features like:
  • Aria IVR Designer Tool
  • ACD (Automatic Call Distributor)
  • Reporting and AnalysisC
  • SMS, Email, FAX, Chat, etc.
  • Customer Relationship Management Solution (CRM)
Major Benefits of Our Customized IVR Solutions:

When customers are calling, the call routing process in the systems make sure about the each call is being connected to right representative. The perfect integration with other applications and databases make you possible to work in a restructured manner and recollect the information very fast. Individual can simply access their IVR from out of office and amplify the real working hours of the representatives by lessening the idle time. Aria Telecom, a reputed ivrs company in delhi ncr, offers the services in India, features both hosted and dedicated IVR System.

  • Automation
  • Configuration of call flows with Aria IVR Designer
  • Integration with 3rd party databases

Customer Speak

  • Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You. Click here
  • We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services Click here
  • We are using the Dialer of Aria Telecom Solutions. Aria Dialer is being used since 2010. Product is advantageous towards customer satisfaction Click here
  • We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch Click here
  • We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions (p) Ltd. Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product. Click here
  • We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends. Click here
  • We are using Voice Logger of Aria Telecom Solutions Pvt. Ltd. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom. Click here
  • As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products. Click here
  • I am using Voice Logger since 3 years in 5 different locations. Product is really good and the service they provide is on time. Click here

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