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Call Center Suite Appliances

Overview

Call Center Suite can improve the performance & efficiency of call center by six time or more. Parth UCS is small box but rich in features & stable hardware. it can make the Call Center Technology available in budget.

Parth UCS, strong communication system equipped with inbuilt IP PBX functionality, is most suitable solution for small & medium call center application.

Parth UCS can be used for inbound as well as outbound call center use also has inbuilt SIP trunk connectivity for international & domestic trunk connectivity. Further multiple trunk connectivity option is there through CTI card or gateway.

Agents or executive can connect on soft phone , hard IP phone , on existing PBX or on mobile phone. Internal communication can be done on existing LAN network, no need to have separate cabling like traditional PBX. Can be integrated with SMS/ Email, Existing CRM /ERP/ My SQL Database

Important highlights

  • Inbuilt IP PBX
  • Suitable for Inbound & Outbound Process
  • Customizable 45 Field CRM
  • Customizable 3 level Disposition
  • Slot for ISDN PRI (E1) Card
  • SIP Trunk
  • Predictive / Preview Dialing
  • Click to Dial API
  • Third Party CRM/ ERP Integration
  • EPABX Integration
  • Agent with or without PC
  • Agent on Mobile/ Landline
  • Agent on EPABX
  • Plug & Play

Customer Speak

  • Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You. Click here
  • We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services Click here
  • We are using the Dialer of Aria Telecom Solutions. Aria Dialer is being used since 2010. Product is advantageous towards customer satisfaction Click here
  • We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch Click here
  • We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions (p) Ltd. Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product. Click here
  • We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends. Click here
  • We are using Voice Logger of Aria Telecom Solutions Pvt. Ltd. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom. Click here
  • As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products. Click here
  • I am using Voice Logger since 3 years in 5 different locations. Product is really good and the service they provide is on time. Click here
  • Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated. Click here

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