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Call Centers

As all business happens on telephone in call centres, so proof of calls conversation is very important there. Agent needs to provide accurate & quality information to client; a single mistake can cause inevitable damage to call center business. In order to maintain the quality of your process, it is more important that the call center executive or agent should be aware of phone etiquette and manners other than the subject knowledge of the process. Also, to retain the existing customers, it requires companies to focus on special practices that attract clients to continue relation with you. Therefore, to minimize the risk of any disconnect in agreement with clients while having conversation with customer care agents it is important to use Aria Voice Logger. It is also recommended by TRAI to use Voice Logger for all call Centres.

Financial Institutions

RBI make it mandatory for all financial transaction conversation to use Voice Logger. Call recording plays a vital role in banks, stock markets, foreign exchange markets, real estate markets, insurance companies etc. Wherever the transactions in the financial offices are carried out over phone, a small mistake of single word can change the complete game. When any dispute arises, these recordings play vital role as it provide option to company to refer call recording in case it is required. It helps resolving the disputes. Telephone call recording in banks, financial companies, insurance companies & there authorized agents is mandatory function. Aria Parth Voice Logger provide them stable & secure platform to record telephonic conversation with extensive features. Since Aria Voice Logger is originally design & developed by Aria Telecom R&D team, its provide flexibility to customize & integrate further with your existing CRM/ERP.

Stock Brokers

In share trading business, most of the dealing happens over phone. False communication or any error in communication can result in huge loss, to assure safe and secure dealings – recording of all telephone transactions related to share trading are been mandatory by SEBI. Aria Voice Logger provide many important feature for specifically for share brokers industry like transferring all voice file to head office automatically & monitoring all branches/Franchises activities sitting in HO.

Public Security Departments

Telephone call recording in police control room, Ambulance help line, Women & children help line, legal offices etc. can be implemented for public security & quality measures. Each call can be automatically recorded with telephone number time date etc. for future investigation in delay of services or miscommunication, as these services are very sensitive & used in emergency. Timing is very important factor in reaching of ambulance & fire brigade to it destination, so little carelessness can cause major disaster. So, Aria Voice Logger play important role & help government to provide quality & transparent services to its citizens.

Health Care

Telephone Call recording is essential in hospitals, clinics, pharmaceuticals & tele medicine centres etc. When doctor dictates the medicine over phone; it is always preferable to record the details. There may arise circumstances when the recording has to be verified for safety purposes. Even call recording in pharmacy can be utilised as a precautionary measure. In clinics, consultation appointments over phone can be recorded which can be cross-verified at any later time in case of discrepancies.

Travel & Transportation

Work efficiency & accuracy in Help Lines related to railways, airways, waterways can be enhanced with the implementation of call recording solutions. Recording telephonic conversation between customers and support staff are essential for monitoring insight into agent performance and customer satisfaction. Even the tele conversation between multi offices can be recorded for future verifications. Telephone call recording can also be implemented in shipping, offices like courier firms, cargo and logistic departments where most of the interaction with the customers for the pick-up and delivery of shipments take place over phone. Aria Voice Logger help the clients to improve quality of services.

Business

In business& corporates recording all transactions that are dealt over phone with clients to ensure perfect customer service. Regular monitoring and assessment improves service quality resulting in increased customer satisfaction. It helps to maintain the quality of services to clients using Aria voice logger for corporates & offices.

Enquiry & Customer Care Help Desk

The support personnel or help desk executive in enquiry offices should attend all the incoming calls in a polite and friendly manner with efficient information of the process. To keep the quality checks on calls are weather executives dealt properly and the caller is satisfied with the response from the customer service, Aria call monitoring and recording solutions can be implemented for interaction verification. It will also help to maintain the call report of one particular executive.

Airlines Enquires & Airport Communication

Airport operation is very sensitive matter, even small error can invite bigger danger. There are lot of enquires on airport regarding flight arrival & departure, which need to be recorded for quality & accuracy purpose. There is lot conversation happen between two airports, which need to be recorded to avoid any error. Aria Voice Logger can also be used to record communication between pilot & ground control room. Even airport staff.

Power Grid & Electricity Distribution

There are lot of communication happen on between central grids & state grid for power distribution

Police Investigation

  • Interception recording
  • Monitoring on Mobile
  • SMS / Email alert on mobile on specific number call
  • Live & recorded call divert on investigation officer mobile number
  • Echo Cancelation
  • Gain control
  • File editing
  • Full duplex
  • Telephone protocol support, SIP/ ISDN, FXO/ GSM, H.323
  • Live listening of call when suspect is on call on computer or on external number
  • UI for monitoring, search & play
  • Call marking, important etc.
  • Classification of call based on crime, user based flag & priorities
  • Only authorized user can access data
  • Facility to enter suspect name, address other information
  • Advance analysis of suspect MIS
  • Important suspect notification
  • Editing of voice file, removing noise etc.
  • Back & restore facility
  • Fax recording
  • GIS integration
  • Geo Fencing
  • Geo analysis

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