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Features

Voice Recording of All Calls

Automatically records the incoming/outgoing calls routed from PRI and VoIP lines. You can schedule the logging duration for trunk and extension lines, and restrict recording of certain phone calls e.g. personal calls.

User-friendly Browser/Desktop based User Interface

Easy-to-use browser & desktop based application accessible from any remote computer with extensive call reviewing options. Listen to active calls and get in-depth details about all recorded call from the secure interface with authentication.

Multi-login Facility with Administrative & User Rights

Multiple users can login to the application interface at different access levels with different level rights. Groups can be created for call monitoring and calls can be assigned to each user-defined group.

Advanced Search & Play Options

Application interface comprises of advanced search option to retrieve call details & play files on the basis of the given criteria. Perform an advanced search that lets you find the desired details within few moments.

Voice Compression

There are multiple Voice files can be converted to advanced formats like GSM/MP3/PCM/G.711 A-law/µ-law etc. to save disk space. Compressed audio file can be exported to another user via e-mail for sharing data.

Records Complete Call Information

Store all call detail information in MY SQL data base, Call details comprises of Caller/Called ID, Date, Time, Duration and many other details in the form of reports which can be printed out as and when required.

Live Call Monitoring

Complete calls can be monitored on LAN network through UI application though all the data is stored in appliance for further access as historical reporting.

Client information Pop-up for Incoming Calls (optional)

Client information can be available on executive pc through client application.

Player for Call Analysis

Listen to conversations, select and analyse the recorded audio file with various filters.

Data Backup, Restore and Export (Optional)

Aria Parth Voice Logger has option to take the backup of calls to anywhere in ftp folder automatically to secure data.

Multiple Location Product Connectivity to Single PC (Optional)

Aria has utility to store all locations data in centralised server for security & analysis purpose. Head office do not depend on branches or franchise to send them data for analysis.

Scalability & Stability
  • Parth TVRS is scalable to multiple PRI &channels as per client need
  • Customize Call Tags and Add Comments
  • There is an option add a specific tag or note against any call while listening for further search
  • Phone book for Quick Identification
  • Client can maintain phonebook in the system for better recognition of contacts.

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