Call Center Software is a known name for businesses now where all industries are now using this technology. Regardless of the industry type, businesses are now more focused on customer communication. And call center software works best for that very purpose in a very organized manner. Advancement of technology has broadened the scope of customization. Now, you can get a call center software for even 1 agent which comes in a low cost as well. So, businesses can now have their own call center. SO, LET’S CHECK OUT WHAT A CALL CENTER SOFTWARE MUST HAVE! Automatic Call Distributor (ACD): help call center to spread call between available employees without any partiality. Automatic Machine Detection: it helps to detect the call landing destination. With the help of this feature, call center software transfer only the calls that have been answered by the human. Business Tool Integration: it is very necessary for the software to integrate with API to leverage advanced business tools with synchronized information across the entire system. Call Recording: call recording facility is much needed to help managers evaluate agent performance and also comply with security rules. Click-to-Call: this feature allows agents to easily place an outbound call by merely clicking on the phone number. Interactive Voice Response (IVR): it helps in automating the routine interactions along with reducing the operation cost. Social media Integration: this feature in call center software allows agents to communicate with customers through their preferred channel such as Email/SMS/Chat/Call/Social Media. Predictive Dialer: this is the most important feature of call center software which intelligently dials outbound calls to customers based on inbuilt algorithms. It also places the call only when an agent is available. Real-time Reporting: an efficient call center software prepares the report on the basis of call rates, agent idle time, abandonment rates and customer holding time, etc. in real-time. Screen Pop-ups: helps by displaying caller information in the agent’s screen as soon as a call is connected. Skill-Based Routing: this feature helps the software to connect calls to specific agents based on business rules, agent skillset, and/or customer preference. It increases call efficiency and customer satisfaction rate. Businesses nowadays ought to leverage advanced tools and technologies to be the best-of-the-best in the industry. Aria call center software complies with all the must-have technologies and offers best services for small & big businesses.Â
Call Center Software is a known name for businesses now where all industries are now using this technology. Regardless of the industry type, businesses are now more focused on customer communication. And call center software works best for that very purpose in a very organized manner. Advancement of technology has broadened the scope of customization. Now, you can get a call center software for even 1 agent which comes in a low cost as well. So, businesses can now have their own call center.
Automatic Call Distributor (ACD): help call center to spread call between available employees without any partiality.
Automatic Machine Detection: it helps to detect the call landing destination. With the help of this feature, call center software transfer only the calls that have been answered by the human.
Business Tool Integration: it is very necessary for the software to integrate with API to leverage advanced business tools with synchronized information across the entire system.Â
Call Recording: call recording facility is much needed to help managers evaluate agent performance and also comply with security rules.
Click-to-Call: this feature allows agents to easily place an outbound call by merely clicking on the phone number.
Interactive Voice Response (IVR): it helps in automating the routine interactions along with reducing the operation cost.
Social media Integration: this feature in call center software allows agents to communicate with customers through their preferred channel such as Email/SMS/Chat/Call/Social Media.
Predictive Dialer: this is the most important feature of call center software which intelligently dials outbound calls to customers based on inbuilt algorithms. It also places the call only when an agent is available.
Real-time Reporting: an efficient call center software prepares the report on the basis of call rates, agent idle time, abandonment rates and customer holding time, etc. in real-time.
Screen Pop-ups: helps by displaying caller information in the agent’s screen as soon as a call is connected.
Skill-Based Routing: this feature helps the software to connect calls to specific agents based on business rules, agent skillset, and/or customer preference. It increases call efficiency and customer satisfaction rate.
Businesses nowadays ought to leverage advanced tools and technologies to be the best-of-the-best in the industry. Aria call center software complies with all the must-have technologies and offers best services for small & big businesses.Â
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Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions (p) Ltd. Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Pvt. Ltd. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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