Time has evolved the idea of technologies used in a call center. While in past days the idea was to push in every possible technology into a call center, now everyone is trying to synchronize all technology into one box. Over the years, the idea of one box technology has been advanced to software based technology where cloud technology entered the market. IVR is always being the best used technology in call centers has also moved to cloud technology. But how to decide if cloud IVR is the best or on-premise IVR? Let’s make a discussion in this article over it. Cloud IVR is best for multi-location offices: If your call center is based in one location and all your agents work form same office than on-premise IVR is the best solution. But when your call center is based in multiple locations and all your agents operate from different stations then cloud IVR is the best fit. It includes all the telephony features under one cloud technology.  Cloud IVR is a progressive solution Cloud IVR has proven itself as a progressive solution with its easy-to-use and simple administrative interfaces. All your agents need to have is a telephone and internet connection to create his own workplace.  Scalability is a major merit in cloud-based solution Cloud IVR offers a true level of scalability to the call centers. It eliminates the need of having limited number of agents working. It also offers advanced caller ID searches, social media integration and intelligent call routing technology. Greater Return on Investment ROI analysis for cloud IVR proves it to be the best fit for call centers. It depicts why one must move to cloud IVR from on-premise IVR. Moving to cloud based call centers means no capital cost or maintenance cost. You can subscribe for monthly paid cloud IVR services that offer all the features. Easy integration of Omni-Channel with cloud IVR If Omni-channel technology is your idea of communication than cloud IVR is the best fit. It offers easy integration with no risk of replacing and rip, refreshes, system upgrades or new installations. Just switch on the system and you are ready to go.
Time has evolved the idea of technologies used in a call center. While in past days the idea was to push in every possible technology into a call center, now everyone is trying to synchronize all technology into one box. Over the years, the idea of one box technology has been advanced to software based technology where cloud technology entered the market. IVR is always being the best used technology in call centers has also moved to cloud technology. But how to decide if cloud IVR is the best or on-premise IVR? Let’s make a discussion in this article over it.
Cloud IVR is best for multi-location offices:
If your call center is based in one location and all your agents work form same office than on-premise IVR is the best solution. But when your call center is based in multiple locations and all your agents operate from different stations then cloud IVR is the best fit. It includes all the telephony features under one cloud technology. Â
Cloud IVR is a progressive solution
Cloud IVR has proven itself as a progressive solution with its easy-to-use and simple administrative interfaces. All your agents need to have is a telephone and internet connection to create his own workplace. Â
Scalability is a major merit in cloud-based solution
Cloud IVR offers a true level of scalability to the call centers. It eliminates the need of having limited number of agents working. It also offers advanced caller ID searches, social media integration and intelligent call routing technology.
Greater Return on Investment
ROI analysis for cloud IVR proves it to be the best fit for call centers. It depicts why one must move to cloud IVR from on-premise IVR. Moving to cloud based call centers means no capital cost or maintenance cost. You can subscribe for monthly paid cloud IVR services that offer all the features.
Easy integration of Omni-Channel with cloud IVR
If Omni-channel technology is your idea of communication than cloud IVR is the best fit. It offers easy integration with no risk of replacing and rip, refreshes, system upgrades or new installations. Just switch on the system and you are ready to go.
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Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions (p) Ltd. Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Pvt. Ltd. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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