Cloud IVR

Android app based Call Centre Solution is the new trend in technology. It allows the user to access company call Centre solution through a mobile app. It offers all the features such as call connecting, call dialing, call recording, call history, disposition and much more. This is the best way to have call Centre solution access without any software services.The Android app based Call Centre Solution get you all the features without any softwareinstallation.

It comes as a full package software which set up the call Centre in your cell phone. Aria Telecomprovides Android app based Call Centre Solutionthat let you manage your call Centre on-the-go. Thus new Andoird app lets you check your agent’s status, listen to call recordings, check KPO reports, &sales orders. Basically, it letsyou doall the things you need to access and direct to your calc enter through the android app. With this app, you are always updated with your call Centre working status.

  • Call answer and manual call dialing
  • Hang up, reject, mute a call or hold / unhold
  • Conferencing feature with split a Conference
  • Transfer call to a contact or number
  • Add, create or edit a Contact
  • Dashboard access features
  • Access to history and call details
  • Work with SIP account
  • Accessible from anywhere without any hardware requirement.
  • Better communication and responsibility.
  • Better scope to data access on-the-go
  • Decreased costs and better sales.
  • Enhanced customer service management.
  • Enhanced productivity and efficiency.
  • Great customer experience.
  • Improved reporting features.

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