Overview

Aria CRM or Customer Relationship Management software for business is designed to achieve the goals of business customer relations. CRM software or Customer Relationship Management Software is one of the important part of call Centres. Thus it need to be very efficient in terms of operations and sales management graph. Aria CRM system offers auto handling of leads and processing them on the basis of collected information. Manually handling leads is a tedious work and synchronizing the same with CRM is even a nightmare. So, always go for an automated CRM system that process leads on the basis of collected information.

It also comply with the important feature of storing Customer information as accuracy and efficiency plays a great role in it. Also it need to be secure with storing information as leaking of lead information can create glitches in business process. Aria CRM is flexible to get integrate with existing software as well as social and telephony systems. It should be also very much effective to track sales as businesses are crucial about this part. The final word is a CRM should be able enough to improve the sales growth. It also should be able to generate reports on its own so that you know where your business process stands for.It has been seen that new businesses often overestimate their customer communication need and go for a high-end system. Having a high-configured system not only cost them too much investment but also require high level of installation and customization.

Aria CRM is designed to address all business needs accurately to be the best CRM software. Also, if you are changing your CRM software, then be assure that data import is very easy through CRM platforms. So, you will not lose any data or any previous information by refurnishing your CRM system.AriaCRM software that best meet your business needs, serves accordingly your customer expectation and is easy to handle.

CRM SOFTWARE

Educational Institute:

  • To maintain the student’s information like fees structure, personal details, contact details etc.
  • Teachers Information like joining date, leaving date, salary structure etc.
  • Others Staff information like Admin, Drivers, Housekeeping staff etc.

Sales:

  • To entries of Lead via getting customers
  • Follow up
  • Update remarks & other information based on discussion with clients
  • Reports like daily/monthly/weekly

Real Estate:

  • Maintain the data of people who have booked the properties
  • Manage Payments information
  • Follow up with customers

Travel & Tourist:

  • Details of Booking/Cancellation of flight/bus/train/hotel tickets
  • Manage Customer Details

Ticketing:

  • Complain will be lodged by customer either on telephonically or via email.
  • Ticket No will be generated and provided to customers for next communication with resolution time.
  • Complain will be assigned, to engineers, if issue resolved, case will be closed otherwise escalated to next level.
  • There are 3 levels for escalation, after every 24 hrs. case will be escalate to particular level

Sales:

  • Lead Generation
  • Lead Status (Initial, Warm, Hot, Won)-These status will change as deal process will run.
  • After confirming the order, Sales order will generate.
  • Approval will be given by head
  • Performa invoice will be generate
  • Payment Collection
  • Installation
  • Testing
  • Case Close

AMC:

  • On daily basis, executive will check the warranty of products sold by us to clients.
  • Before finishing up the warranty, executive will make the Quote for client and send them.
  • AMC Follow up with clients on daily basis via email, telephone
  • AMC collection
  • After collection, team will share the AMC Document with clients

Inventory:

  • Add product List in System
  • If any product comes in logistic, it can be new, for repairing, for replacement etc.
  • Testing will be done.
  • Product dispatch
  • Status will be updated in system for every transaction of spares.
  • Cost Effective
  • Improve Efficiency of users
  • Improve Customer Satisfaction
  • Help to Revenue Generation
  • Better Internal Communication
  • Task can be automated
  • Customizable Reports
  • Maximize the Cross selling & Upselling of products
  • Optimized Marketing
  • Helps the sales team to close the deal faster
  • Enhance Customer Services
  • Security in terms of information

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