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Overview

GSM CCS ® Call Center Suite can improve the performance & efficiency of call Center by six times or more. GSM Call Center Suiteis small box but rich in features & stable hardware. It can make the Call Center Technology available in budget. It has functionality of both GSM gateway as well as Call Center Suite.

GSM gateways became more familiar with industries getting relied on telephonic communication to maintain business relations. It helps to connect business stations in remote locations where fixed lines cannot reach. This device works to fulfill GSM trunking needs that save investment expenses of mobile calls. It converts fixed-to-mobile calls into mobile-to-mobile calls.

GSM gateways are used in organizations that are called call Centers, where call Center operators accept and make a large number of calls. As a rule, gateways are used to make outgoing calls from operators call Centers. Once we start using GSM gateways we have the full control functionality and also the feature of live tracking of the call via which operator it is dialed and also the connections and the disconnection time of that call.

Agents or executive can connect on soft phone , hard IP phone , on existing PBX or on mobile phone. Internal communication can be done on existing LAN network, no need to have separate cabling like traditional PBX. Can be integrated with SMS/ Email, Existing CRM /ERP/ My SQL Database

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GSM CALL CENTER SUITE

  • GUI Agent Panel
  • Admin/ Supervisor Panel
  • GSM Ports
  • 120 GB SSD
  • Predictive / Preview Dialling/ OBD IVR
  • Basic IVR
  • 100% Conversation Recording
  • 3 Party Conference
  • SIP License
  • Customizable 45 Field CRM
  • Customizable Disposition
  • Call Back Scheduler
  • Live Monitoring
  • Agent Log-in / Logout
  • ACD

  • MIS Reporting
  • Role Management
  • Lead Management
  • Barge-In & whispering
  • Call Centers
  • Hospitals
  • Insurance sector
  • Real Estate
  • Travel and tourism
  • Business
  • Airlines
  • Customer Care
  • Government Sector
  • Higher client satisfaction
  • Better monitoring of agent’s work
  • Improve reporting features
  • Enhance productivity and features
  • Cost effective solution with extensive features
  • Better sales
  • Improve security

Model: 4 Port GSM Call Center Suite

It comes with four GSM/3G SIM support systems in a compact design. This device enables integrated GSM/3G connectivity and open standard SIP support that connects easily with IP phones, IP-PBX software and hosted SIP trucking services. It is small appliances with a stable hardware and inbuilt IP PBX functionality. GSM CCS ® Call Center Suite can be used both for inbound and outbound call Centers. It is perfect to maintain communication between remote stations and main offices.

Model: 8 Port GSM Call Center Suite

These devices are designed with rich technical specification to reduce expenses of business communication. It is very easy to handle, and get installs without much hassle due to its web-based preferences. All standard hardware and advanced software configurations has been used to build this device. Configuration with existing IP-PBX, PBX soft switches like Lynx Server or Elastic is made easy for this device. It has 8 GSM channels that can easily bridge IP systems to GSM network. It is small appliances with a stable hardware and inbuilt IP PBX functionality. GSM Call Center Suite can be used both for inbound and outbound call Centers.

Model: 16 Port GSM Call Center Suite

It comes with high-end hardware and software design to fulfill demand of updated business standards. It is compatible with GSM/SIM connection that saves business communication investments. It is compatible with SIM Cloud and SIM bank as well. All you need is to insert your SIM card into this device and configure it with telephone lines. Due to this easy-handle feature, it performs well in a stable manner. Its antenna configuration makes it easy to install with maximum 16 lines. It is small appliances with a stable hardware and inbuilt IP PBX functionality. GSM Call Center Suite can be used both for inbound and outbound call Centers.

Model: 32 Port GSM Call Center Suite

It offers multi-channel communication facility with configuring up to 32 telephone lines with it. It works well between VoIP and mobile networks, and is the smartest variant of Aria GSM gateways. To maintain such a high-end connection limit, it is build with all modern hardware & software. It offers quick change of SIM cards without any hassle and keeps installation process very simple. It is small appliances with a stable hardware and inbuilt IP PBX functionality. GSM Call Center Suite can be used both for inbound and outbound call Centers.

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