Overview

IP PBX is one of the common telecom instrument being used in the call Centres and offices. IP PBX software offers excellent integration with any SIP based gateway such as PSTN or VOIP provider. IP PBX software eliminates the necessity of vendor lock with its quality of easy integration with other devices. It also eliminates the jargons of telephone wiring and expensive infrastructure. It connects easily with computer network port and offer direct installation on PC.

Every call Centre or business fancy excellent customer service with higher productivity. The easy integration feature of IP PBX makes it easier to achieve the same. It indirectly enhances customer service level by bringing up the customer details during the live call. This act also reduces time spent on each call and offer placing outbound calls directly from the contact book. IP PBX software eliminates the need of typing a number for dialing call. It also saves money due to its huge handling features. It allows businesses to add a lot of phone lines without adding any extra physical hardware. Expanding business communication is easy with IP PBX software.

With IP PBX software, one can add a range of features in phone system such as voicemail, auto-answer and ring groups etc. All the features are very expensive but with IP PBX, these features can be added easily to the groups at a lower cost. With the use of SIP software, employees can answer/use office phone line while roaming or working from home. With IP PBX, setting up conference or transferring call is easier. Even shifting desk or offices is does not require expensive re-patching of PBX system with new advanced IP PBX system.

IP PBX SOFTWARE

  • Over 50-5000 available SIP/IAX2 extensions
  • Voicemail to Email
  • Call forward, Call Waiting, Call Transfer (Blind Transfer/ Consult Transfer) Call Pickup, Call Queue
  • Call Detail Record Call Routing, Conference Room with password Protection
  • Ring Group, Follow Me, hold music, Skype for SIP
  • Supports SIP Trunk, H.323, IAX2 Trunk,PSTN Analog Trunk
  • Configure via WEB interface
  • Codec: G.711u/a, G.729, GSM
  • Conversation Recording with OSLEC (Open Source Line Echo Canceller)
  • Support VPN and can work on local and Static IP both
  • Strong ACD application, Call Centre Feature, auto Dialing
  • Agent Log-in / Log-out Application, MIS Reporting
  • Easy Call Connection to Mobile
  • Easy to install and maintain
  • Saves cost and need no wiring
  • No vendor lock-in
  • Web/GUI based configuration interface
  • Improved customer service with better productivity

Missed call alert allows to customers to give ring on predefined number and sent a response to them via SMS services. This service generally used for verification of Contact numbers

We provide the user interface to monitor the response of online campaign.
Yes as customer give missed call on particular number &on the same time he will get SMS with thanks message.

It depends on available channels of calling medium. If you are using GSM gateway of 4 ports, every port consist a single slot of SIM so at a same time you can get 4 missed calls.

All the missed call numbers will be store into the database &those numbers can be helpful for the lead generation, verification process etc.

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