Overview

IP PBX is one of the common telecom instrument being used in the call Centres and offices. IP PBX software offers excellent integration with any SIP based gateway such as PSTN or VOIP provider. IP PBX software eliminates the necessity of vendor lock with its quality of easy integration with other devices. It also eliminates the jargons of telephone wiring and expensive infrastructure. It connects easily with computer network port and offer direct installation on PC.

Parth UCS helps you establish communication over your existing LAN network, you do not need to invest on separate cabling like for traditional PBX. It is an advanced system which can be further integrated with SMS/ Email, Existing CRM /ERP/ Database for automation & quick communication.

Important highlights

  • Support VOIP & TDM both communication platform.
  • Inbuilt ISDN PRI
  • Connect Analog Lines, GSM, CDMA through Gateways
  • Inbuilt VOIP Trunk (SIP & H.323 protocol Supported)
  • Connect with Existing EPABX
  • API to integrate with existing CRM ERP
  • Support ACD, CTI, IVR, Voicemail etc

IP PBX

  • Over 50-5000 available SIP/IAX2 extensions
  • Voicemail to Email
  • Call forward,
  • Call Waiting,
  • Call Transfer (Blind Transfer/ Consult Transfer)
  • Call Pickup/Call Parking ,
  • Call Queues
  • Ring Group
  • Call Detail Record Call Routing
  • Conference Room
  • Password Protect for Conference Room
  • Follow Me
  • Music On Hold
  • Skype for SIP
  • SIP Trunk
  • H.323,IAX2 Trunk ,
  • PSTN Analog Trunk
  • Configure via WEB interface
  • Codec: G.711u/a, G.729, GSM
  • Conversation Recording
  • OSLEC (Open Source Line Echo Canceller)
  • Support VPN
  • Work on local as well as Static IP
  • Strong ACD application
  • Call Centre Feature
  • Predictive Dialling
  • Preview Dialling
  • Agent Log-in / Log-out Application
  • MIS Reporting
  • 100% Conversation Recording
  • Optional Recording
  • Call Connect on Mobile
  • Call Transfer
  • Call Conference
  • Call Queue
  • 1. Up to 5000 SIP users
  • 2. Multiple box networking
  • 3. Up to 1000 concurrent calls
  • 4. SIP, H.323 & IAX Support
  • 5. Flexible Extension numbering
  • 6. Support IP Phone, FXS Gateway, FXO Gateway
  • 7. Soft phone on desktop / Mobile phone compatibility
  • 8. SMS integration (Optional)
  • 9. Email integration (Optional)
  • 10. Support ISDN PRI through PCI-e Card, Gateway
  • 11. Support Analog Trunk through FXO Gateway / FXO Card
  • 12. Support GSM Trunk through GSM Gateway
  • 13. Intercom features
  • 14. Call Transfer
  • 15. Caller ID
  • 16. IP Extension work on LAN Network
  • 17. Easy to carry extension to long distance through Fiber optic cable, VPN, VLAN etc.

1. Complaint Management System:

Automated Complaint Management System: IVRS to manage internal complaint of the campus for, electricity, housekeeping, plumbing, IT etc. Users can book their complaint calling on IVRS number; IVR will provide complaint number to user along with a 4-digit key to close complaint as per his satisfaction. Complaint can be automatically forwarded to the concern technician. Technician can call on IVR & close the complaint or can inform the supervisor.

2. Voice Message Blasting:

Parth 600 can send bulk voice Messages to users for any important event like any public meeting, fire incident, emergency, any social activity etc.

3. Bill Reminders:

Parth 600 can remind users for outstanding amounts due against their units.

4. Audio Conference or live voice broadcasting:

Parth 600 has capability to connect multiple users in conference with authentication id, call conference can be recorded also. It also has provision to broadcast voice message to multiple users.

5. Extensions on Mobile

You can also use any smart phone as extension using soft phone software on mobile

6. Third Party CRM/ ERP Integration:

We have API to integrate with third party CRM/ ERP for click to dial, phone book etc.

7. Click to Dial from Client ERP:

Parth 600 API can be integrated with any ERP/ CRM of client for click to dial application.

IP-PBX is a complete telephony system that provides calls over the Network instead of using telephone infrastructure. It is used to connect with IP phones, soft phones & Traditional phones with adapter.
  • IVRS for incoming calls with the option of language selection & department transfer
  • Voicemail
  • ACD (Auto Call Distribution), Call transfer, Call forwarding etc.
  • Play different messages for Non-Office Hrs., Festive/holiday announcement etc.
  • Call connectivity on mobile if no response via extensions
  • API Integration with Third party CRM
  • Multiparty Conference & many more
It helps to reduce the costing on calls & any physical line rental, Digital Communication, No issue of signal loosing, Use LAN cable for voice communication etc.
SIP Trunk works over the internet connections rather than physical lines. Calls are being placed through the internet; it can be used for various ways such as VOIP calls, file transfer, instant Messaging etc.
Yes it can be reused while installation of IPPBX system.

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