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Unified Communication System

PARTH - Unified Communication System


communication system can be used for as IP PBX , IVRS , Telephone Recording System, Conference Bridge, OBD IVRS, Contact Center Solution , Help Line System etc. The system is very useful for housing society, corporates, Customer care, small call centers, Help Line, Institutional Campus. SME etc

Communication can be done on existing LAN network, no need to have separate cabling for traditional PBX. Can be integrated with SMS/ Email , Existing CRM /ERP/ My SQL Database.

Important Applications:

Complaint Management System: Automated Complaint Management System: Parth 1000 has inbuilt IVRS to manage internal complaint of the campus for, electricity, housekeeping, plumbing, IT etc. Users can book their complaint calling on IVRS number, IVR will provide complaint number to user along with a 4-digit key to close complaint as per his satisfaction.Complaint can be automatically forwarded to the concern technician automatically

Voice Message Blasting: Parth 1600 can send bulk voice message to users for any important event like any public meeting, fire incident, emergency, any social activity etc.

Bill Reminders: Parth 1600 can reminds users for outstanding amounts due against their units.

Audio Conference or live voice Broadcasting: Parth 1600 has capability to connect multiple users in conference with authentication id, all conference can be recorded also. It also has provision to broadcast voice Message to multiple users

Extensions on Mobile: You can also use any smart phone as extension using soft phone software on mobile

Third Party CRM/ ERP Integration: We have API to integrate with third party CRM/ ERP for click to dial, phone book etc.

Click to Dial from Client ERP: Parth 600 API can be integrated with any ERP/ CRM of client for click to dial application.

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