Aria PARTH 30C -Call Center Suite
Strong communication system can be used for as IP PBX , IVRS , Telephone Recording System, Conference Bridge, OBD IVRS, Contact Center Solution , Help Line System etc. The system is very useful for housing society, corporates, Customer care, small call centers, Help Line, Institutional Campus.
Communication can be done on existing LAN network, no need to have separate cabling for traditional PBX. Can be integrated with SMS/ Email, Existing CRM /ERP/ My SQL Database
Important Call Center Application Features:
Customizable CRM: Parth 30C has inbuilt 45 field CRM to manage caller data, CRM can be customized as per client
process. We have three option to manage like, Drop down, text box or calendar. Third party web based CRM or ERP also can be integrated for client pop-up
Customizable Disposition: Three level Disposition, MIS can be generated as per disposition
Live Monitoring: You can monitor all your campaign / ACD group live, you can barge & wisher the agent. Option to
forceful logout of any agent
Call Features: Parth 30C support 5 party conference, call transfer to other agent or outside party, Call Hold, Mute/
Telephone Recording: Parth 30C provide 100% agent conversation with search & play, Live brag-in, Whispering etc
Agent Terminal: Parth 30C provide liberty to have multiple option as agent terminal like, Hard IP
phone, Soft Phone, FXS Gateway, Mobile phone, EPABX etc.
Third Party CRM/ ERP Integration: We have API to integrate with third party CRM/ ERP for click to dial, phone book etc.
MIS Reporting: Parth 30C has rich MIS generation facility like Agent report. Agent performance report, ACD report,
Call Recording, Disposition wise report, date & time wise report, campaign wise report, Incoming / Outgoing report, Abandon Call Report.