Overview

IVR or Interactive Voice Response system is much known for its higher technology that let computers interact with human through using automated voice. Using IVR not only eases the process of customer service but also let the customer hold for a while when needed. It also identify customer segmentation and route calls to the appropriate department. If you are thinking that it is hard to setup an IVRthat it’s wrong. Technology has now improved to such an extent that installing IVR need only internet connection and a web browser. To setup pre-recorded message through IVR also takes only few minutes. Once installed, IVR starts greeting customer with automated messages for each incoming calls.

IVR is extremely customer friendly and it let you limit the number of prompts that a customer going to listen. Limiting the prompts decides at what point customers will be directed to the agent. Basically, it helps the organization to automate customer support system and collects first information data from the customer before routing the calls to an agent.Moreover, the most efficient feature of this system is its skill-based routing that let the customers speak with a most appropriate agent as per requirement. While other devices may conduct mistake in routing calls, IVR never fails in skill-based routing. It also rout VIP customers to the agent at first priority basis. It not only improves customer experience but IVR also improves company and agent’s efficiency. For instance, if an agent get stucked they can put the customer on hold with playing hold music and ask manager for expert advice. In this way, not only customers get best services but also agents get the scope to improve their performance.

Finally, one point to add is it’s not costly to setup an IVR, it demands very low installation cost. Even it does not require higher maintenance cost after installation which makes it very affordable for businesses.It is clear and proven for years that IVR is beneficiary for any organization that involves telephonic customer service system. With improved customer service system, Interactive Voice Response system helps in generating higher ROI.

IVR SYSTEM

  • Support SS7, ISDN PRI, Analog Line, GSM & SIP Trunk
  • Can design your own call flow
  • Can connect call to agent on local extensions or on mobile as per client requirement
  • Call flow can be dynamic & can fetch data from client data base or CRM/ERP
  • Parth IVRS can be integrated with client existing EPABX before or after EPABX.
  • SMS/ Email can be further integrated for update & alerts
  • Can be used for banking, insurance, auto complaint booking, automated help line etc. applications
  • Keep your own data base secured in your premises
  • Embedded solution
  • Easy to customize
  • Dynamic Call Flow:Parth has advanced user interface to make your own call flow for your process.

    Data Base Integration:urces

    SMS, Email & FAX Integration:Parth IVRS support API integration for SMS, Email, fax etc.

    ACD:Parth IVRS has inbuilt automatic call distribution system with call queue management. It has various call distribution mechanism like UCD, Skill based Ring all etc.

    OBD IVR (Voice Message Blasting):Outbound IVR is very popular these days for quick & effective alerts & information spreading. Parth UCS can send bulk voice message to users for any important event like any public meeting, fire incident, emergency, any social activity etc. It is very useful for election campaign, payment reminders, service reminder, birthday anniversary greetings, transaction alerts OTP sending.

  • Support OBD IVR on
  • PRI TRUNK
  • GSM
  • SIP/VOIP Trunk
  • 1-500 Ports
  • 500 to 2.5 Lakh calls per day
  • Insurance Reminder with due date & amount
  • EMI Reminder with amount & data
  • Various Bill reminders
  • OTP
  • Electronic Survey
  • Election Campaign
  • Personalize greetings & invitation
  • General awareness campaign
  • Telemarketing & product promotion
  • Less Manpower required
  • Increase productivity
  • Calls are being answered in the first attempt
  • Error free
  • Cost effective
  • Increase Brand Image
  • Can speak with available operator
  • Time saving

Model: Static & Dynamic IVR

Parth can send simple voice message as well as dynamic IVR message, Can take input from data base & play specific voice message to particular number. Also, can take input to generate further report

Model: Cloud Based IVRS

We also offer service on cloud dedicated & on share resources

It is an interactive voice response system. It is a technology that allows computer to interact with humans through voice and DTMF inputs and provide responses in the form of voice, email, call back and other. IVR is especially important when call volumes are high.
It is an asterisk based solution &works on OS Centos 6.8. Along with the OS we need to install the compatible software packages & drivers to make run IVRS successfully.
Yes, its supports both the lines for the digital line need a Voice board/PRI card supported to E1/T1 connections. For analog lines need an FXS gateway, it is available port wise 2, 4,8,16 & so on.
The recommended sampling rate for wave files is 8 KHz, 16 bit, mono.
It includes Sangoma, Digium, Caudalfin, Synway, Dinstar etc.
Yes Database access in possible via DB plugin which supports ODBC connections.
We provide the User interface with the facility of login credentials. There will be separate section of MIS to get detailed information by applying multi searching filters with Caller Number, caller connect time, disconnect time, call duration & Inputs punched by the caller etc.
It’s a window based application and need a window PC to be hosted.
We have a team of Technical Support Engineers to contact them you can call on 0120-4763963 or write us on support@ariasolutions.net. They will help you for the minor problems remotely or if any major issues exist that will be sorted out by aligning physical visit as well. Our Business hours are 09:30am to 06:30pm Monday-Saturday.

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