Time is changing and healthcare industry facing the pressure of delivery exemplary services to a growing number of patients. Communication is one of the important in healthcare services. especially in large multi-department hospital with a large number of patient footfalls each day. Changes in healthcare delivery require a different approach to how hospitals handle enquires and phones calls. Omnichannel system is one tool that augments communication between patients and care providers, as well as the sharing of information between providers. Omnichannl communication system in healthcare industry are tasked with improving the patient and staff experience to create better outcomes while simultaneously improving efficiency to drive down operational costs.Hospitals can benefit from replacing other telecom software with a fully-integrated omni channel communication solution aimed at enabling collaboration, easing communication. Omnichannel solution achieves these goals and providing a backbone for managing voice, email, SMS, web and chat and other communication interactions. While this solution aggregates communications and permits the secure exchange of information, it is also a useful tool for hospitals to ensure compliance and patient privacy.Omni-channel solution can enhance the overall process and customer experience. Enabling a prospective member to access benefit plan comparisons and enrolment information more efficiently helps ease what some may find to be an overwhelming decision-making process. Effective Omni-channel communication avoids members receiving inconsistent communications and experiences through multiple channels, and creates a simpler, more engaged branding experience. An omni-channel platform integrates all your existing channels in the hospitals. Your patients and providers can make appointments on the phone, email, sms, chat and other media. This decreases your costs, provides patients with up to date medical information, and increases the level of satisfying patient self service. Omnichannel approach can help healthcare organisations transform the continuum of care with edge-to-edge technologies, the right partners, and the right strategic operating model to deliver an integrated, omnichannel patient experience while achieving operational objectives.
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Our Testimonials
Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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