Cloud telephony has revolutionized the telecom sector in recent period with offering a range of cloud solution. CRM software is no exception and Aria Telecom has bought cloud CRM software. In this hosted service, the CRM solution exists in an intangible place called the cloud. It offers the same facilities as on-premise hardware-software based CRM servicesdo. With cloud services, the process of communication has been redefined. With cloud CRM services, it offers more benefits then on-premise services. This is due to higher scalability and flexibility offered by this cloud CRM services.

The most important feature of cloud CRM is it offers easy access from anywhere. It is mobile-friendly, and users can access all the features on the go. All it needsis Wi-Fi connection and the panel login information. In the case of cloud CRM, it stores all data in an organized manner over a cloud system.It offers seamless access to the cloud drive to all the associated users. These facilities make it more useful for making last-minute sales call from anywhere on-the-go.

Cloud CRM is best for new businesses such as SMEs who usually do have budget constraints. Cloud CRM service is the best option for SMEs as it offers high reward potential at low cost. This service is much cheaper and scalable. Moreover, low-maintenance services require less cost investment too. It takes care of data management, selling points, revenue increment,and other services. Cloud CRM is available in both pre-paid and post-paid basis which saves a lot of costs too.