Telephony API for CRM Integration

Aria allows your existing CRM to use our cloud telephony platform. We can send real time call details in the form of easy and platform independent API function calls. These function calls can provide both Push & Pull details. Telephony API for CRM Integration is ideal for agents working outside of the office. Our integration of telephony and CRM allows you to combine calls and customer data into a single system that generates all call reports, conversation records are saved, and reminders of missed incoming calls are created.

Readymade CRM Integration with API

Aria Readymade CRM Integration with API is a simple and effective and will significantly reduce costs and increase efficiency within any company like Startups and smaller companies .We integrate with all the major CRMs, helpdesk, and ticketing systems with Aria’s readily available telephony API. And you get to combine any existing system that the business might already be using with Aria’s robust integration capabilities.

Cloud Telephony with CRM integration

Our Cloud Telephony with CRM integration improve company image in market. We also ensure to provide high client satisfaction rate and maximum customizable services. Integrated CRM and telephony store customer information and manage it in order to increase sales, bring more money to the company, and improve service and staff performance. It improves complete communication system.

Telephony API for CRM Integration provider in India

Aria Telecom is one of the leading Telephony API for CRM Integration with more than 5000 satisfied clients all across the world.We provide integration with leading Telephony API for CRM integration and Helpdesk systems. The benefits of integration will be visible in every department of the company like big government help lines like Discom Help line, Police Dial 100, Ambulance Help Line , hospitals, School etc.

Features:

Login API

This API allows users to authenticate and obtain an access token for accessing protected resources. The API endpoint is https://ccsapi.ariatelecom.net/api/Login, and it requires sending a JSON payload with the user's credentials.

Logout

A logout API is an interface used to log out a user from a system or application. It is commonly accessed through a specific URL, such as https://ccsapi.ariatelecom.net/api/Logout.

Dial Number

The /api/DialNumber endpoint allows users to initiate a call to a specified phone number. This API is used to facilitate outbound calling functionality

Call Hold

The /api/CallHold endpoint is used to place an ongoing call on hold. This allows users to temporarily pause a call and resume it later.

Call UnHold

The /api/CallUnHold endpoint is used to resume a call that has been placed on hold. This API allows users to unhold a call and continue the conversation.

Call Transfer

The /api/CallTransfer endpoint allows users to transfer an ongoing call to another destination, such as a different phone number or extension. This API enables call transfer functionality within the system or application.

Call Conference

a) Enable Conference

The /api/CallConference/EnableConference endpoint is used to enable a conference call feature for a user. This API allows users to initiate and participate in conference calls with multiple participants.

b) Add in Conference

The /api/CallConference/AddInConference endpoint is used to add a participant to an ongoing conference call. This API allows users to dynamically include additional participants in the conference call.

Call Barge

The /api/CallMonitor/Bargin endpoint is used to initiate a barging operation on a call. Barging allows a user to join an ongoing call between two other parties and actively participate in the conversation..

Current Call Detals API

"Current Call Details" API, which provides information about the current call when an agent's phone is ringing or busy, is as follows:

CDR

The CDR (Call Detail Record) API allows you to retrieve call details for a specific date range and client ID. It provides information such as call duration, caller ID, agent details, and more.

Our Testimonials

Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.

E. Prasad - Customer

We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services

Rohit Kumar - Customer

We are using the Dialer of Aria Telecom Solutions. Aria Dialer is being used since 2010. Product is advantageous towards customer satisfaction

Ramesh kumar - Customer

We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch

Sumit Nigam - Customer

We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions (p) Ltd. Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.

Udham Singh Nagar - Customer

We are using Voice Logger of Aria Telecom Solutions Pvt. Ltd. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.

Vikas Bhatt - Customer

As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.

Rahul Kumar - Customer

I am using Voice Logger since 3 years in 5 different locations. Product is really good and the service they provide is on time.

Adarsh Verma - Customer

I am glad to share my feedback with you and convey to all concerned as well. I would like to appreciate Mr. Navdeep Chauhan and Aria Telecom as i contacted him and shared my issue he explained and well managed and make me understand about the process and further knowledge too . It is new experience for me and want to thank you from core of my heart for him ( Mr. Navdeep Chauhan) As per my experience he is very active on his work and full of experience and way to explain "Mentor". I have 15 years of experience in BPO and met many minds and experiences . He is one of diamond !! "Good Luck !! Thank you for coaching me you are a True Mentor "`

Ashwani Thakur IT Manager - Customer

Dear Team, I would like to inform that we always have received support & provide satisfaction resolution on highlighted concern from support team... Thanks All.

P S Team Leader - Customer

I would like to appreciate the level of customer service provided to be by Aria Support Team. After a call our issue has been resolved immediately. Really amazing customer service for the dialer!" Thanx for the best support.

Rajkumar Kumar IT Manager - Customer

"I'd like to compliment you on your fast and efficient online support for the call centre solutions. I have just had a very pleasant and helpful experience with your Aria support Team. Brilliant service, they are patient, prompt, polite. Highly recommended!"

Ajay Ganguly Sr Executive - Customer