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Cloud Contact Center Solutions

Cloud Contact Center Solutions is a web-accessible platform for handling customer calls and interactions.Whether We run inbound, outbound or blended telephony operations, our cloud contact center solution is packed with tools to make its workings smoother and more effective.Cloud Contact Center Solutions play a significant role in customer retention.

Cloud Contact Center software supplier in India

We are providing support and manufactures of cloud contact center solutions, cloud call center India, cloud-based call center software, call center management software to our customers, it includes the global infrastructure for your business communication and all inbound and outbound customer communication are handled. We supplyCloud Contact Center software in India whichis a cost-effective solution.

Cloud Based call center software

Cloud Based call center software supports multiple work location. Cloud Based call center software provides flexibility and reduce hardware setups. Cloud based call center software utilizes advanced cloud contact center technology.Cloud Based call center software is easily increase and decrease our call center agents as per our business requirements. There are no more headaches of managing and maintaining call center infrastructure by using Cloud Based call center software.

Open source dialer software for call center

Open source dialer software for call center is a flexible, highlysophisticated, all features enabled and customizable software.open source dialer software for call centerprovides powerful features like workgroup collaboration, taskmanagement, Multi-channel CRM and helpdesk.open source dialer software comes with fully loaded features and cloud storage that impress business.Open source dialer software manage the work efficiency.

  • Aria CRM with 45 fields to enter Caller Information
  • Conference
  • Set call back-Can set alarm for the follow up with customers, once you will set the call back, you will get reminder on your screen on the same time.
  • Update remarks
  • Fill disposition (Call Status, Feedback)
  • Today call History- agents can get their current day report
  • Caller call History-On live call, you can check the previous history of the particular customer.
  • Click to dial(for outgoing)-Dial pad will be enable on your screen to dial numbers
  • Web based UI for admin
  • Live Monitoring
  • 100% Recordings
  • Add, Edit & Delete multiple User/Campaign/ACD group
  • CRM Builder
  • MIS Reports
  • Agent Report
  • Call Report
  • Agent Performance Report
  • Searching available in all Reports like Date wise, Caller ID Wise etc.
  • Call Bargin
  • Missed call
  • Disposition management
  • Number Upload for preview dialling
  • Complete Contact Center Solution
  • Quick start
  • Recording Space
  • Multi-party Conference
  • Preview Dialling
  • Agent Log-in / Logout
  • Desktop Application for Agent
  • Caller call history
  • Today Call history
  • Call Back Scheduling
  • Missed Call view
  • Support Incoming / Outgoing / Missed Call Facility
  • Support Inbound & outbound IVRS
  • Work on GSM / PRI
  • Click to Dialling / Preview Dialling / Predictive Dialling
  • Customizable 45 Field CRM & Disposition
  • Agent Live Monitoring & Barge-in
  • 100% conversation Recording
  • Web Based Dash board for admin & supervisors to monitor
  • 10 Digit or Toll free number for incoming
  • Caller will call on dedicated 10 digit/ Toll free / Land line number which will be connected with available login agents
  • All the agents will login into application and receive call on their mobile numbers.
  • Agent will have an option to see & enter caller information into CRM
  • Disposition can be entered in CRM
  • Call history will be available
  • Option to login / logout / Break
  • Option to click to dial / Predictive dialing / Preview dialing
  • Call back scheduling
  • Missed call dialing
  • Dialing from call history
  • Caller previous call history
  • In case of preview & click to dial option, 1st Agent number will be dialed & than client number will be connected.

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