GSM CCS ® Call Center Suite can improve the performance & efficiency of call Center by six times or more. GSM Call Center Suiteis small box but rich in features & stable hardware. It can make the Call Center Technology available in budget. It has functionality of both GSM gateway as well as Call Center Suite.
GSM gateways became more familiar with industries getting relied on telephonic communication to maintain business relations. It helps to connect business stations in remote locations where fixed lines cannot reach. This device works to fulfill GSM trunking needs that save investment expenses of mobile calls. It converts fixed-to-mobile calls into mobile-to-mobile calls.
GSM gateways are used in organizations that are called call Centers, where call Center operators accept and make a large number of calls. As a rule, gateways are used to make outgoing calls from operators call Centers. Once we start using GSM gateways we have the full control functionality and also the feature of live tracking of the call via which operator it is dialed and also the connections and the disconnection time of that call.
Agents or executive can connect on soft phone , hard IP phone , on existing PBX or on mobile phone. Internal communication can be done on existing LAN network, no need to have separate cabling like traditional PBX. Can be integrated with SMS/ Email, Existing CRM /ERP/ My SQL Database