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Call center software in India

Call center software is best suitable software for companies which is effective, affordable, and easy-to-use. We provide Call center software, Parth UCS is the best call center software in India with built-in custom CRM, ACD, Call Recording & predictive Dialer.

Call Center Software Solution

Call Center Software Solution is simply the solution in which the services of a call center software’s are applied to business. This means that all the calls that came to business are handled by the call center software solution.

The call center software solution helps in solving the specific needs for customer relationship management (CRM). It only requires a call center provider or software that supports it.

Call Center Software Solution Provider

We are a call center software solution provider in India which empowers Supervisors, Managers and Employees by providing all the required tools for running a call centre. Our call center solution is available with call recording, Call monitoring, Call Barging, click to call etc.

Cal center software enables business to carry out their customer communications over the internet. Our call center solution is easier to setup and maintain, cost-efficient and gives businesses more control and visibility into their operations. Our call center solution is designed to provide high-end calling solutions that any corporate firms need.

The call center software supports multi connections simultaneously to maintain the work flow.

Our Call Center Software – Parth UCS has following Important features.

  • 45 Field Custom CRM
  • 3 Level custom Disposition
  • Call Transfer
  • Call Conference
  • Call Barge-in
  • Call Whisper
  • MIS Reporting
  • Live Monitoring
  • IVRS
  • ACD
  • Call Recording
  • Predictive Dialling
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  • Automatic Call distributor (ACD)
  • Call Barging
  • Call Disposition
  • Call Monitoring
  • Call Queues Option
  • Call Recording
  • Click-to-call
  • Computer Telephony Integration (CTI)
  • Contact History
  • Cost irrespective
  • Forward-to-Phone
  • Integrated SMS/ Email
  • Interactive Voice Response System (IVRS)
  • Multiple trunk connectivity
  • Number Masking
  • Skill based Routing
  • User Friendly Agent/Admin Interface
  • Web chat
  • Agent Can be with or without Computer
  • Connect Agent on IP Phone, Soft Phone, Analog Phone, existing PBX and Mobile Phone
  • Connects easily with your existing EPABX through SIP or ISDN PRI
  • Great for Inbound and outbound process
  • Inbuilt SIP TRUNK and Hard disk for Recording & data storage
  • Support auto dialing options like Preview, Progressive & Predictive
  • Support ISDN PRI, GSM Trunk, Analog Trunk & VOIP Trunk
  • Supports International & Domestic Call process

Aria contact Centre solution is perfectly designed for

It can be applicable in

  • Call Centres
  • Hospitals
  • Insurance sector
  • Real Estate
  • Travel and tourism
  • Business
  • Airlines
  • Government Sector
  • Higher client satisfaction
  • Better monitoring of agent’s work
  • Cost effective solution with extensive features
  • 24X7 customer service for aria customers

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