call center software | Aria Telecom

Call center software in India

Call center software is best suitable software for companies which is effective, affordable, and easy-to-use. We provide Call center software, Parth UCS is the best call center software in India with built-in custom CRM, ACD, Call Recording & predictive Dialer.

Call Center Software Solution

Call Center Software Solution is simply the solution in which the services of a call center software’s are applied to business. This means that all the calls that came to business are handled by the call center software solution.

The call center software solution helps in solving the specific needs for customer relationship management (CRM). It only requires a call center provider or software that supports it.

Call Center Software Solution Provider

We are a call center software solution provider in India which empowers Supervisors, Managers and Employees by providing all the required tools for running a call centre. Our call center solution is available with call recording, Call monitoring, Call Barging, click to call etc.

Cal center software enables business to carry out their customer communications over the internet. Our call center solution is easier to setup and maintain, cost-efficient and gives businesses more control and visibility into their operations. Our call center solution is designed to provide high-end calling solutions that any corporate firms need.

The call center software supports multi connections simultaneously to maintain the work flow.

Our Call Center Software – Parth UCS has following Important features.

45 Field Custom CRM
3 Level custom Disposition
Call Transfer
Call Conference

Call Barge-in
Call Whisper
MIS Reporting
Live Monitoring

IVRS
ACD
Call Recording
Predictive Dialling

CONTACT CENTRE SOLUTIONS

Automatic Call distributor (ACD)
Call Barging
Call Disposition
Call Monitoring
Call Queues Option
Call Recording

Click-to-call
Computer Telephony Integration (CTI)
Contact History
Cost irrespective
Forward-to-Phone
Integrated SMS/ Email

Interactive Voice Response System (IVRS)
Multiple trunk connectivity
Number Masking
Skill based Routing
User Friendly Agent/Admin Interface
Web chat

Agent Can be with or without Computer
Connect Agent on IP Phone, Soft Phone, Analog Phone, existing PBX and Mobile Phone
Connects easily with your existing EPABX through SIP or ISDN PRI
Great for Inbound and outbound process
Inbuilt SIP TRUNK and Hard disk for Recording & data storage
Support auto dialing options like Preview, Progressive & Predictive
Support ISDN PRI, GSM Trunk, Analog Trunk & VOIP Trunk
Supports International & Domestic Call process

Aria contact Centre solution is perfectly designed for

It can be applicable in

Call Centres
Hospitals
Insurance sector
Real Estate
Travel and tourism
Business
Airlines
Government Sector

Higher client satisfaction
Better monitoring of agent’s work
Cost effective solution with extensive features
24X7 customer service for aria customers

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Our Testimonials

Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.

E. Prasad - Customer

We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services

Rohit Kumar - Customer

We are using the Dialer of Aria Telecom Solutions. Aria Dialer is being used since 2010. Product is advantageous towards customer satisfaction

Ramesh kumar - Customer

We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch

Sumit Nigam - Customer

We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions (p) Ltd. Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.

Udham Singh Nagar - Customer

We are using Voice Logger of Aria Telecom Solutions Pvt. Ltd. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.

Vikas Bhatt - Customer

As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.

Rahul Kumar - Customer

I am using Voice Logger since 3 years in 5 different locations. Product is really good and the service they provide is on time.

Adarsh Verma - Customer

I am glad to share my feedback with you and convey to all concerned as well. I would like to appreciate Mr. Navdeep Chauhan and Aria Telecom as i contacted him and shared my issue he explained and well managed and make me understand about the process and further knowledge too . It is new experience for me and want to thank you from core of my heart for him ( Mr. Navdeep Chauhan) As per my experience he is very active on his work and full of experience and way to explain "Mentor". I have 15 years of experience in BPO and met many minds and experiences . He is one of diamond !! "Good Luck !! Thank you for coaching me you are a True Mentor "`

Ashwani Thakur IT Manager - Customer

Dear Team, I would like to inform that we always have received support & provide satisfaction resolution on highlighted concern from support team... Thanks All.

P S Team Leader - Customer

I would like to appreciate the level of customer service provided to be by Aria Support Team. After a call our issue has been resolved immediately. Really amazing customer service for the dialer!" Thanx for the best support.

Rajkumar Kumar IT Manager - Customer

"I'd like to compliment you on your fast and efficient online support for the call centre solutions. I have just had a very pleasant and helpful experience with your Aria support Team. Brilliant service, they are patient, prompt, polite. Highly recommended!"

Ajay Ganguly Sr Executive - Customer