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Aria Work From Home
Contact Center Solution!

Work From Home Contact
Center Solutions

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Mobile View

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Desktop View

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Video Conferencing

1. Solution With Agent UI- Recommended for High Volume Calls Traffic

  • Agent will have browser-based UI to login (preferably on Laptop/ Desktop)
  • Calls will be connected on mobile / landline of agent
  • Agent will be connected on phone always till the time he is logged in
  • New Calls will be getting connected to agent smoothly just alerting with beep sound before connecting new call.
  • Agent will get a pop-up window to connect mobile / land line after logging on UI (If in between phone get disconnected – it will pop-up again)
  • Agent can normally use CRM & dispositions
  • Agent can hold / un hold call as per requirement
  • Agent can go on break
  • Agent can initiate conference
  • Agent can receive inbound calls as well as can make outbound calls manually
  • Predictive dialling can also be initiated for outbound calls
  • Admin/ Supervisor can monitor agent live & can barge into agent conversation remotely
  • Admin/ Supervisor can extract all available MIS reports
  • 100% call recording in CTI Server

2. Solution Without Agent UI- Recommended for High Volume Calls Traffic Where agents do not have Laptop / Desktop

  • Agent will login in ACD by calling IVRS or agent can use UI on phone also
  • In case agent login UI on mobile phone he can enjoy all features of CRM & disposition on mobile UI itself.
  • Calls will be connected on mobile / landline of agent
  • Agent will be connected on phone always till the time he is logged in
  • New Calls will be getting connected to agent smoothly just alerting with beep sound before connecting new call.
  • Agent can submit disposition by DTMF
  • Agent can go on break
  • Agent can receive inbound calls & predictive outbound calls
  • Predictive dialling can also be initiated for outbound
  • Admin/ Supervisor can monitor agent live & can barge into agent conversation remotely
  • Admin/ Supervisor can extract all available MIS remotely
  • 100% call recording in CTI Server for inbound & predictive outbound calls & manual calls made by agent UI.

3. Solution With Agent UI- Recommended for low Volume Calls Traffic Specially for Corporate Executives

  • Agent will have browser-based UI to login (preferably on Laptop/ Desktop)
  • Calls will be connected on mobile / landline of agent
  • Agent will be offered calls by ringing his phone
  • Agent can normally use CRM & dispositions
  • Agent can hold / un hold call as per requirement
  • Agent can go on break
  • Agent can initiate conference
  • Agent can receive inbound calls as well as can make outbound calls
  • Preview & Progressive dialling can also be initiated for outbound
  • Admin/ Supervisor can monitor agent live & can barge into agent conversation remotely
  • Admin/ Supervisor can extract all available MIS remotely
  • 100% call recording in CTI Server

4. Solution Without Agent UI- Recommended for Low Volume Calls Traffic – Most suitable for corporate executives inbound calls

  • Agent will login in ACD by calling IVRS or permanent login can be managed.
  • Agent also has option to login through agent UI on phone itself .
  • If agent UI is used on mobile phone than agent can enjoy all function like CRM, preview dialling & disposition etc on agent UI.
  • Calls will be connected on mobile / landline of agent
  • Agent will be offered calls by ringing his phone
  • Agent can receive inbound calls
  • Admin/ Supervisor can monitor agent live & can barge into agent conversation remotely
  • Admin/ Supervisor can extract all available MIS remotely
  • 100% call recording for incoming call on CTI server
  • Aria CRM with 45 fields to enter Caller Information
  • Today call History- agents can get their current day report
  • Fill disposition (Call Status, Feedback)
  • Set call back-Can set alarm for the follow up with customers, once you will set the call back, you will get reminder on your screen on the same time.
  • Conference
  • Update remarks
  • Caller call History-On live call, you can check the previous history of the particular customer.
  • Click to dial(for outgoing)-Dial pad will be enable on your screen to dial numbers
  • Web based UI for admin
  • Live Monitoring
  • 100% Recordings
  • Add, Edit & Delete multiple User/Campaign/ACD group
  • CRM Builder
  • MIS Reports
  • Agent Report
  • Call Report
  • Agent Performance Report
  • Searching available in all Reports like Date wise, Caller ID Wise etc.
  • Call Bargin
  • Missed call
  • Disposition management
  • Number Upload for preview dialling
  • Complete Contact Center Solution
  • Quick start
  • Recording Space
  • Multi-party Conference
  • Preview Dialling
  • Agent Log-in / Logout
  • Desktop Application for Agent
  • Caller call history
  • Today Call history
  • Call Back Scheduling
  • Missed Call view
  • Support Incoming / Outgoing / Missed Call Facility
  • Support Inbound & outbound IVRS
  • Work on GSM / PRI
  • Click to Dialling / Preview Dialling / Predictive Dialling
  • Customizable 45 Field CRM & Disposition
  • Agent Live Monitoring & Barge-in
  • 100% conversation Recording
  • Web Based Dash board for admin & supervisors to monitor
  • 10 Digit or Toll free number for incoming

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