Work From Home Contact Center Software

Work From Home Contact Center Software provider in India

Work from Home Contact Center software is Provided by Aria Telecom with Advanced agents & admin Features. By using work form home contact center software Agents/users can work any where any time without installing any special hardware or software.

Work From Home Contact Center Software Solutions

Work from home Contact center Software solutions is available in Cloud and on-Premises options. We are easy & quick start work from home contact center software provider in India.This is a work from call center solution in India with all professional call center features as CRM with 45 fields, Call recording, Dialer, live monitoring, Inbound-outbound IVRS etc.

The Work from home contact center software supports incoming/outgoing/Missed call facilities. Our Work from home call center software easily used by work at home agents in all over India.

Work Form home Call center solutions

Work Form home Call center solutions can help BPOs to meet all the requirements demanded by customers. We are reputed work from Homecall center software provider in India with secure remote workenvironment.

Work From Home Contact
Center Solutions

Mobile View

Desktop View

Video Conferencing

1. Solution With Agent UI- Recommended for High Volume Calls Traffic

Agent will have browser-based UI to login (preferably on Laptop/ Desktop)
Calls will be connected on mobile / landline of agent
Agent will be connected on phone always till the time he is logged in
New Calls will be getting connected to agent smoothly just alerting with beep sound before connecting new call.
Agent will get a pop-up window to connect mobile / land line after logging on UI (If in between phone get disconnected – it will pop-up again)
Agent can normally use CRM & dispositions
Agent can hold / un hold call as per requirement
Agent can go on break
Agent can initiate conference
Agent can receive inbound calls as well as can make outbound calls manually
Predictive dialling can also be initiated for outbound calls
Admin/ Supervisor can monitor agent live & can barge into agent conversation remotely
Admin/ Supervisor can extract all available MIS reports
100% call recording in CTI Server

2. Solution Without Agent UI- Recommended for High Volume Calls Traffic Where agents do not have Laptop / Desktop

Agent will login in ACD by calling IVRS or agent can use UI on phone also
In case agent login UI on mobile phone he can enjoy all features of CRM & disposition on mobile UI itself.
Calls will be connected on mobile / landline of agent
Agent will be connected on phone always till the time he is logged in
New Calls will be getting connected to agent smoothly just alerting with beep sound before connecting new call.
Agent can submit disposition by DTMF
Agent can go on break
Agent can receive inbound calls & predictive outbound calls
Predictive dialling can also be initiated for outbound
Admin/ Supervisor can monitor agent live & can barge into agent conversation remotely
Admin/ Supervisor can extract all available MIS remotely
100% call recording in CTI Server for inbound & predictive outbound calls & manual calls made by agent UI.

3. Solution With Agent UI- Recommended for low Volume Calls Traffic Specially for Corporate Executives

Agent will have browser-based UI to login (preferably on Laptop/ Desktop)
Calls will be connected on mobile / landline of agent
Agent will be offered calls by ringing his phone
Agent can normally use CRM & dispositions
Agent can hold / un hold call as per requirement
Agent can go on break
Agent can initiate conference
Agent can receive inbound calls as well as can make outbound calls
Preview & Progressive dialling can also be initiated for outbound
Admin/ Supervisor can monitor agent live & can barge into agent conversation remotely
Admin/ Supervisor can extract all available MIS remotely
100% call recording in CTI Server

4. Solution Without Agent UI- Recommended for Low Volume Calls Traffic – Most suitable for corporate executives inbound calls

Agent will login in ACD by calling IVRS or permanent login can be managed.
Agent also has option to login through agent UI on phone itself .
If agent UI is used on mobile phone than agent can enjoy all function like CRM, preview dialling & disposition etc on agent UI.
Calls will be connected on mobile / landline of agent
Agent will be offered calls by ringing his phone
Agent can receive inbound calls
Admin/ Supervisor can monitor agent live & can barge into agent conversation remotely
Admin/ Supervisor can extract all available MIS remotely
100% call recording for incoming call on CTI server

Aria CRM with 45 fields to enter Caller Information
Today call History- agents can get their current day report
Fill disposition (Call Status, Feedback)
Set call back-Can set alarm for the follow up with customers, once you will set the call back, you will get reminder on your screen on the same time.

Conference
Update remarks
Caller call History-On live call, you can check the previous history of the particular customer.
Click to dial(for outgoing)-Dial pad will be enable on your screen to dial numbers

Web based UI for admin
Live Monitoring
100% Recordings
Add, Edit & Delete multiple User/Campaign/ACD group
CRM Builder
MIS Reports
Agent Report

Call Report
Agent Performance Report
Searching available in all Reports like Date wise, Caller ID Wise etc.
Call Bargin
Missed call
Disposition management
Number Upload for preview dialling

Complete Contact Center Solution
Quick start
Recording Space
Multi-party Conference
Preview Dialling
Agent Log-in / Logout
Desktop Application for Agent
Caller call history
Today Call history
Call Back Scheduling

Missed Call view
Support Incoming / Outgoing / Missed Call Facility
Support Inbound & outbound IVRS
Work on GSM / PRI
Click to Dialling / Preview Dialling / Predictive Dialling
Customizable 45 Field CRM & Disposition
Agent Live Monitoring & Barge-in
100% conversation Recording
Web Based Dash board for admin & supervisors to monitor
10 Digit or Toll free number for incoming