Overview

Predictive dialer is an automated dialing system that enables call Centre to dramatically increase the number of callings surprisingly. It connect agents to calls only if the call is actually answered by a human. It eliminates the time wasting for unanswered calls, busy signals, disconnected lines, or answering fax machines, answering machines and any other automatic services.

Predictive dialers use statistical algorithm to predict agent availability and average time for phone calls to be answered. With considering both, it adjusts the dialing rate accordingly. Predictive dialer software calculates exactly when an agent will be available to take up a call. According to that, it speeds up and slows down the dialing rate. An efficient predictive dialer can analyze unsuccessful calls to determine if any number needs call back or special handling, or manual call by any agent.