Predictive dialer is an automated dialing system that enables call Centre to dramatically increase the number of callings surprisingly. It connect agents to calls only if the call is actually answered by a human. It eliminates the time wasting for unanswered calls, busy signals, disconnected lines, or answering fax machines, answering machines and any other automatic services.
Predictive dialers use statistical algorithm to predict agent availability and average time for phone calls to be answered. With considering both, it adjusts the dialing rate accordingly. Predictive dialer software calculates exactly when an agent will be available to take up a call. According to that, it speeds up and slows down the dialing rate. An efficient predictive dialer can analyze unsuccessful calls to determine if any number needs call back or special handling, or manual call by any agent.
The Aria Predictive Dialer software uses statistical intelligence to predict when agents will become available, to adjust the dialing rate. It also analyzes the unsuccessful calls to determine if they need a call back later. Aria Predictive Dialer software is smart enough to triple the talk time. It also offers a variety of dialing modes to suit business needs. It also consider time zones and list penetration while dialing numbers.