ACD Software | Aria Telecom

ACD software in India

ACD software are also called automatic call distribution software that allow to call centers to distribute incoming calls, emails, SMS to agents based on customer need.

The ACD software in India improves customers experiences by making sure they are connected to a capable agent in quickest time. Our ACD software uses that data to sort and distribute the calls.. Our ACD software purpose is to help the call centers and manage large volumes of calls to avoid overwhelming the team in India.

ACD software providers

We are ACD software providers with comprehensive call distribution for call centers. ACD software automatically receives the incoming calls and distribute them to available agentsWe are ACD software providers in India with caller information, call queueing, and Call routing. We provide ACD software in call centers, corporate houses and small or big industries in India.

ACD software’s are very important in contact center & call center solutions for both inbound and outbound calls.

ACD software company in India

Aria Telecom is ACD software company in India with totally advanced features. ACD software allow for companies to acquire usage data such as the number of incoming calls ,amount of time an agent spends up on the phone with caller, total number of calls (incoming & outgoing), length of calls, waiting time before the call was answered etc. and ACD software allows the managers and admin to engage in call monitoring ,call conferencing ,call barging and whisper etc.

We are here to provide the ACD software with all the above mention features in India.

Automatic Call Distribution

Priority Call
Call Reports
Recording Call
Music on Hold
Lets Agent to respond Multiple Lines

Off Site Abilities
Call Monitoring
Instant Messaging between Agent to Agent
Custom Hold Messages
Advanced Call Routing Choices

ACD can be used in following sectors:

Call Centres
Real estate
Educational institutes
Human resources agencies
Debt recovery agencies

Easy call routing among groups
Instant response to incoming calls
More cost efficient
Improves agent productivity

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Our Testimonials

Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.

E. Prasad - Customer

We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services

Rohit Kumar - Customer

We are using the Dialer of Aria Telecom Solutions. Aria Dialer is being used since 2010. Product is advantageous towards customer satisfaction

Ramesh kumar - Customer

We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch

Sumit Nigam - Customer

We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions (p) Ltd. Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.

Udham Singh Nagar - Customer

We are using Voice Logger of Aria Telecom Solutions Pvt. Ltd. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.

Vikas Bhatt - Customer

As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.

Rahul Kumar - Customer

I am using Voice Logger since 3 years in 5 different locations. Product is really good and the service they provide is on time.

Adarsh Verma - Customer

I am glad to share my feedback with you and convey to all concerned as well. I would like to appreciate Mr. Navdeep Chauhan and Aria Telecom as i contacted him and shared my issue he explained and well managed and make me understand about the process and further knowledge too . It is new experience for me and want to thank you from core of my heart for him ( Mr. Navdeep Chauhan) As per my experience he is very active on his work and full of experience and way to explain "Mentor". I have 15 years of experience in BPO and met many minds and experiences . He is one of diamond !! "Good Luck !! Thank you for coaching me you are a True Mentor "`

Ashwani Thakur IT Manager - Customer

Dear Team, I would like to inform that we always have received support & provide satisfaction resolution on highlighted concern from support team... Thanks All.

P S Team Leader - Customer

I would like to appreciate the level of customer service provided to be by Aria Support Team. After a call our issue has been resolved immediately. Really amazing customer service for the dialer!" Thanx for the best support.

Rajkumar Kumar IT Manager - Customer

"I'd like to compliment you on your fast and efficient online support for the call centre solutions. I have just had a very pleasant and helpful experience with your Aria support Team. Brilliant service, they are patient, prompt, polite. Highly recommended!"

Ajay Ganguly Sr Executive - Customer