Live Chat Software| Aria Telecom

Live chat Software in India

Live chat software helps organization connect with their customers in real time. Live chat software can be used for customer support, lead generation and customer engagement. Live chat software has become the new “must-have” in customer service.

We provide Live Chat software in India with advanced features by which we can chat with our website visitors in real-time and increase sales. Clients can start selling more and increase conversation by setting up our Live chat software in India. Every business sales team can improve lead generation, reduce abandoned carts in ecommerce and increase their conversation with customer by using our Live chat software in all over India.

Live chat software Platform

Live chat software platform is very important platform to connect with website visitors, helpdesk, Live chat support and customer care etc. Live chat software platform increases productivity and scalability. Every customer wants quick answer for their enquiry and Live chat software platform provides customer satisfaction with quick response.

Live chat software for website

Live chat software for website is very beneficial. Live chat software provides website an attractive way to connect with customers. Live chat software for website makes it easy to for everyone to offer real- time live chat support.

Live chat software is easy to install on website in under a minute. Live chat software features like concurrent chat, visitor monitoring ,Pre- chat and unlimited chat history are available in India by Aria Telecom.

LIVE CHAT SOFTWARE

Department wise routing
Complete chat history
Integration with existing Data base , CRM, ERP etc for agent pop-up *
Comprehensive visitor history with location country , city etc
Live visitor monitoring
Live agent monitoring
Chat Transfer to other agents with chat detail *
No resources required

Customizable Disposition
Internal chat
Admin can add, edit & delete user
Multiple conversations at one time
Easy integration with any existing website /Portal etc.
Connect with your client from anywhere
Transfer file
Email your conversation
Encryption based secured communication

Restaurant

Order Placement
Menu Enquiry
Online reservation of Table
Gather Feedback

Hotels

Inquiry about location & near historical places
Online booking of available rooms
Gather information about hotel services
Gather Feedback

Travel & Tourism

Tickets Booking
Inquiry related to destination holidays packages
Inquiry related to ticket availability
Inquiry related to booking charges

Education

Know about Courses & Its Fee structure
Take Reviews about faculty of institute/university
About accommodation & food.
To know about infrastructure & can ask for brochures/templates

Others

Inquiry of any Product/Services
Can handle customer queries

Time efficient
Cost efficient
Easier Collaboration
Increased sales
Improve conversion
Improve customer service
Competitive advantage

Q1) How Can I add live chat with my websites?

Add Live chat code into your website coding page

You need to login into user chat application into your windows system.

Once you login, chat option will be showing online to website visitors.

Q2) What are the pricing plans are available?

Pricing plans you can check on our visiting website, it includes

Lite: It’s for a trial purposes including one agent/user only.

Basic: it’s available for small team and includes few features like 2 concurrent chat, 2 departments, chat history of last two days etc.

Advanced: it’s available for big enterprises and includes features of 5 concurrent chat, unlimited department, chat history of last 10 days live monitoring etc.

Premium: it’s available for market leaders and includes features of 5 concurrent chat, unlimited department, unlimited chat history, internal chat, live monitoring etc.

Q3) Can we invite visitors for the chat?

Yes we can invite to visitors, a greeting message will be displayed on their screen when requested for chat.

Q4) How Does Live chat work after office hours?

When all the users will be logout, live chat icon on website will be show offline to visitors but option will be available to leave a message & those messages can be sending to users via email.

Q5) How does our Product differ from others?

It is customized product and based on customer requirement changes can be done.it includes other features which makes us different from others

Transfer the files like PDF, Images , Brochures to the customer instantly on live chat

Option Available to receive messages after office hrs.

Can Handle Multiple chats at a time

Auto Email/SMS facility can be added

Internal Chat with available users

Live Monitoring of users & website visitors

Q6) What are the hardware required for setup?

For Cloud Based solution: we will give you the Chat code to you to add into your website files. You need to login into the user application in your Window PC which will be associate with our server.

For On-Premise Based Solution: System/server will be requiring based on the users. Other Technical Requirements like LAN, Power, and UPS etc. will be provide by client side. You need to login into the user application in your Window PC which will be associate with your premise server.

Q7) Can I get customer details when they are asking for support/Enquiry?

Yes when customer will be initiating for chat, a new window will be open where you have to enter few details of Customer Name, Email, Phone number, Specific department where you want to connect.

Q8) What are the minimum user licenses for live chat?

Five License.

Q9) Can I increase the user license with existing system?

Yes any time you can add the user license & separate charges will be applicable as per user.

Q10) What is the contract period?

One time costing will be valid for one year and for further next year Renewal charges would be applicable. If customer goes with monthly basis subscription, license will be valid till then given subscription.

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Our Testimonials

Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.

E. Prasad - Customer

We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services

Rohit Kumar - Customer

We are using the Dialer of Aria Telecom Solutions. Aria Dialer is being used since 2010. Product is advantageous towards customer satisfaction

Ramesh kumar - Customer

We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch

Sumit Nigam - Customer

We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions (p) Ltd. Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.

Udham Singh Nagar - Customer

We are using Voice Logger of Aria Telecom Solutions Pvt. Ltd. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.

Vikas Bhatt - Customer

As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.

Rahul Kumar - Customer

I am using Voice Logger since 3 years in 5 different locations. Product is really good and the service they provide is on time.

Adarsh Verma - Customer

I am glad to share my feedback with you and convey to all concerned as well. I would like to appreciate Mr. Navdeep Chauhan and Aria Telecom as i contacted him and shared my issue he explained and well managed and make me understand about the process and further knowledge too . It is new experience for me and want to thank you from core of my heart for him ( Mr. Navdeep Chauhan) As per my experience he is very active on his work and full of experience and way to explain "Mentor". I have 15 years of experience in BPO and met many minds and experiences . He is one of diamond !! "Good Luck !! Thank you for coaching me you are a True Mentor "`

Ashwani Thakur IT Manager - Customer

Dear Team, I would like to inform that we always have received support & provide satisfaction resolution on highlighted concern from support team... Thanks All.

P S Team Leader - Customer

I would like to appreciate the level of customer service provided to be by Aria Support Team. After a call our issue has been resolved immediately. Really amazing customer service for the dialer!" Thanx for the best support.

Rajkumar Kumar IT Manager - Customer

"I'd like to compliment you on your fast and efficient online support for the call centre solutions. I have just had a very pleasant and helpful experience with your Aria support Team. Brilliant service, they are patient, prompt, polite. Highly recommended!"

Ajay Ganguly Sr Executive - Customer