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Live chat Software in India

Live chat software helps organization connect with their customers in real time. Live chat software can be used for customer support, lead generation and customer engagement. Live chat software has become the new “must-have” in customer service.

We provide Live Chat software in India with advanced features by which we can chat with our website visitors in real-time and increase sales. Clients can start selling more and increase conversation by setting up our Live chat software in India. Every business sales team can improve lead generation, reduce abandoned carts in ecommerce and increase their conversation with customer by using our Live chat software in all over India.

Live chat software Platform

Live chat software platform is very important platform to connect with website visitors, helpdesk, Live chat support and customer care etc. Live chat software platform increases productivity and scalability. Every customer wants quick answer for their enquiry and Live chat software platform provides customer satisfaction with quick response.

Live chat software for website

Live chat software for website is very beneficial. Live chat software provides website an attractive way to connect with customers. Live chat software for website makes it easy to for everyone to offer real- time live chat support.

Live chat software is easy to install on website in under a minute. Live chat software features like concurrent chat, visitor monitoring ,Pre- chat and unlimited chat history are available in India by Aria Telecom.

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LIVE CHAT SOFTWARE

  • Department wise routing
  • Complete chat history
  • Integration with existing Data base , CRM, ERP etc for agent pop-up *
  • Comprehensive visitor history with location country , city etc
  • Live visitor monitoring
  • Live agent monitoring
  • Chat Transfer to other agents with chat detail *
  • No resources required
  • Customizable Disposition
  • Internal chat
  • Admin can add, edit & delete user
  • Multiple conversations at one time
  • Easy integration with any existing website /Portal etc.
  • Connect with your client from anywhere
  • Transfer file
  • Email your conversation
  • Encryption based secured communication

Restaurant

  • Order Placement
  • Menu Enquiry
  • Online reservation of Table
  • Gather Feedback

Hotels

  • Inquiry about location & near historical places
  • Online booking of available rooms
  • Gather information about hotel services
  • Gather Feedback

Travel & Tourism

  • Tickets Booking
  • Inquiry related to destination holidays packages
  • Inquiry related to ticket availability
  • Inquiry related to booking charges

Education

  • Know about Courses & Its Fee structure
  • Take Reviews about faculty of institute/university
  • About accommodation & food.
  • To know about infrastructure & can ask for brochures/templates

Others

  • Inquiry of any Product/Services
  • Can handle customer queries
  • Time efficient
  • Cost efficient
  • Easier Collaboration
  • Increased sales
  • Improve conversion
  • Improve customer service
  • Competitive advantage
  • Add Live chat code into your website coding page
  • You need to login into user chat application into your windows system.
  • Once you login, chat option will be showing online to website visitors.
  • Pricing plans you can check on our visiting website, it includes

  • Lite: It’s for a trial purposes including one agent/user only.
  • Basic: it’s available for small team and includes few features like 2 concurrent chat, 2 departments, chat history of last two days etc.
  • Advanced: it’s available for big enterprises and includes features of 5 concurrent chat, unlimited department, chat history of last 10 days live monitoring etc.
  • Premium: it’s available for market leaders and includes features of 5 concurrent chat, unlimited department, unlimited chat history, internal chat, live monitoring etc.
  • Yes we can invite to visitors, a greeting message will be displayed on their screen when requested for chat.

    When all the users will be logout, live chat icon on website will be show offline to visitors but option will be available to leave a message & those messages can be sending to users via email.

    It is customized product and based on customer requirement changes can be done.it includes other features which makes us different from others

  • Transfer the files like PDF, Images , Brochures to the customer instantly on live chat
  • Option Available to receive messages after office hrs.
  • Can Handle Multiple chats at a time
  • Auto Email/SMS facility can be added
  • Internal Chat with available users
  • Live Monitoring of users & website visitors
  • For Cloud Based solution: we will give you the Chat code to you to add into your website files. You need to login into the user application in your Window PC which will be associate with our server.

    For On-Premise Based Solution: System/server will be requiring based on the users. Other Technical Requirements like LAN, Power, and UPS etc. will be provide by client side. You need to login into the user application in your Window PC which will be associate with your premise server.

    Yes when customer will be initiating for chat, a new window will be open where you have to enter few details of Customer Name, Email, Phone number, Specific department where you want to connect.

    Yes any time you can add the user license & separate charges will be applicable as per user.

    One time costing will be valid for one year and for further next year Renewal charges would be applicable. If customer goes with monthly basis subscription, license will be valid till then given subscription.

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