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Aria UCS is all-in-one call Centre software with inbound, outbound and blended capabilities for native or domestic Call Centres or SMEs to run voice processes such as customer support, telemarketing and sales, collections, technical support, marketing research, helpdesk and other processes.

Aria UCS Plus is a complete call Centre software specifically designed for small businesses. Combining the capabilities of ACD, Dialer, CTI & CRM, Voice Logger, Quality Monitoring and Reporting, Aria UCS Plus gives you the power to think of Targeted Marketing Campaigns, Automated Customer Service, Complete control of day-to-day operations and Performance Management. Aria's inbound solution makes your customer support processes effective by maximizing First-Contact Resolution and enhancing customer satisfaction levels. The solution empowers your agents to deliver consistent user experience across multimedia channels, thereby boosting customer loyalty.

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