The definition of click-to-call (which is sometimes called call now, or Call me now or Web call) refers to a type of digital communication in which a person clicks a button or text in order to be connected with another individual in real-time. These connections can occur via phone call, SMS or Voice-over-Internet-Protocol (VoIP). These click-to-call links are commonly found as buttons on websites. But often, click-to-call can be initiated by hyperlinks. Click2Call functionality for your website or mobile app so that you can assist your customers/clients throughout their journey. Our Click2Call Service not only boosts customer experience, but also aids agents to deliver quick solutions to the customer queries.
Enhance customer experience, offer real time proactive call center assistance to those who are unable to find answers on their own or require more information. A customer today wants information quickly, allowing them to leave your website. Let your customers talk to you!!
The user enters their number on the link/widget installed on your website. API instantly connects the call to the pre assigned number. Your agent and customer are now directly connected through the call.
A click-to-call button on your app enables quick and reliable connectivity between the customer and your customer facing team. The input command goes out to server which the dials the customer.
Customers want real time clarifications and confirmations while making purchase decisions, they want to speak with someone to answer a quick question before committing themselves and at that point they do not want to call the Toll free number and start all over again. Click¬To¬Call for web form lead generation can be quickly and easily be implemented on web pages to offer real time voice assistance over traditional voice channels.