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crm software

CRM Software Development in India

CRM software is a system for managing a company interaction’s with current and future customer. Aria Telecom is the renowned Custom CRM development company in India with CMMI Level 3 & ISO 27001: 2013 certification.

CRM software in India often involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support etc. Custom CRM software Development is one of the important parts of call center. CRM software is designed to address all the business needs to accurately to be the best CRM software development in India.

Custom CRM Software development company in India

We are a Custom CRM software development company in India company which can improve sales growth and customer records with customized features. The focus of our CRM software is on creating value for the customer and the company over the longer term.

CRM software development builds a database that describes the customers and the relationship they have with company all over India. We are custom CRM software development company in India and able to increase the customer services efficiency and customer revenues.

CRM Software Solution

CRM software solution is a business strategy directed to understand, anticipate and respond to the needs of an enterprise's current and potential customers in order to grow the relationship value. We develop the custom CRM software as per customer requirement in India. Our CRM software is flexible to get integrate with existing software as well as social and telephony system.

CRM software is easy to handle and secure. We Provides enough detail in CRM software for customers about products/services that matches their need the best. Our CRM software contains all the information’s including past and present.

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crm software

CRM SOFTWARE

Educational Institute:

  • To maintain the student’s information like fees structure, personal details, contact details etc.
  • Teachers Information like joining date, leaving date, salary structure etc.
  • Others Staff information like Admin, Drivers, Housekeeping staff etc.

Sales:

  • To entries of Lead via getting customers
  • Follow up
  • Update remarks & other information based on discussion with clients
  • Reports like daily/monthly/weekly

Real Estate:

  • Maintain the data of people who have booked the properties
  • Manage Payments information
  • Follow up with customers

Travel & Tourist:

  • Details of Booking/Cancellation of flight/bus/train/hotel tickets
  • Manage Customer Details

Ticketing:

  • Complain will be lodged by customer either on telephonically or via email.
  • Ticket No will be generated and provided to customers for next communication with resolution time.
  • Complain will be assigned, to engineers, if issue resolved, case will be closed otherwise escalated to next level.
  • There are 3 levels for escalation, after every 24 hrs. case will be escalate to particular level

Sales:

  • Lead Generation
  • Lead Status (Initial, Warm, Hot, Won)-These status will change as deal process will run.
  • After confirming the order, Sales order will generate.
  • Approval will be given by head
  • Performa invoice will be generate
  • Payment Collection
  • Installation
  • Testing
  • Case Close

AMC:

  • On daily basis, executive will check the warranty of products sold by us to clients.
  • Before finishing up the warranty, executive will make the Quote for client and send them.
  • AMC Follow up with clients on daily basis via email, telephone
  • AMC collection
  • After collection, team will share the AMC Document with clients

Inventory:

  • Add product List in System
  • If any product comes in logistic, it can be new, for repairing, for replacement etc.
  • Testing will be done.
  • Product dispatch
  • Status will be updated in system for every transaction of spares.
  • Cost Effective
  • Improve Efficiency of users
  • Improve Customer Satisfaction
  • Help to Revenue Generation
  • Better Internal Communication
  • Task can be automated
  • Customizable Reports
  • Maximize the Cross selling & Upselling of products
  • Optimized Marketing
  • Helps the sales team to close the deal faster
  • Enhance Customer Services
  • Security in terms of information

Company Achievements

5000+

Projects Delivered

10000+

Satisfied Clients

7

Winning Awards

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