CRM Software

CRM Software Development in India

CRM software is a system for managing a company interaction’s with current and future customer. Aria Telecom is the renowned Custom CRM development company in India with CMMI Level 5 & ISO 27001: 2013 certification.

CRM software in India often involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support etc. Custom CRM software Development is one of the important parts of call center. CRM software is designed to address all the business needs to accurately to be the best CRM software development in India.

Custom CRM Software development company in India

We are a Custom CRM software development company in India company which can improve sales growth and customer records with customized features. The focus of our CRM software is on creating value for the customer and the company over the longer term.

CRM software development builds a database that describes the customers and the relationship they have with company all over India. We are custom CRM software development company in India and able to increase the customer services efficiency and customer revenues.

CRM Software Solution

CRM software solution is a business strategy directed to understand, anticipate and respond to the needs of an enterprise's current and potential customers in order to grow the relationship value. We develop the custom CRM software as per customer requirement in India. Our CRM software is flexible to get integrate with existing software as well as social and telephony system.

CRM software is easy to handle and secure. We Provides enough detail in CRM software for customers about products/services that matches their need the best. Our CRM software contains all the information’s including past and present.

Educational Institute:

To maintain the student’s information like fees structure, personal details, contact details etc.
Teachers Information like joining date, leaving date, salary structure etc.
Others Staff information like Admin, Drivers, Housekeeping staff etc.

Sales:

To entries of Lead via getting customers
Follow up
Update remarks & other information based on discussion with clients
Reports like daily/monthly/weekly

Real Estate:

Maintain the data of people who have booked the properties
Manage Payments information
Follow up with customers

Travel & Tourist:

Details of Booking/Cancellation of flight/bus/train/hotel tickets
Manage Customer Details

Ticketing:

Complain will be lodged by customer either on telephonically or via email.
Ticket No will be generated and provided to customers for next communication with resolution time.
Complain will be assigned, to engineers, if issue resolved, case will be closed otherwise escalated to next level.
There are 3 levels for escalation, after every 24 hrs. case will be escalate to particular level

Sales:

Lead Generation
Lead Status (Initial, Warm, Hot, Won)-These status will change as deal process will run.
After confirming the order, Sales order will generate.
Approval will be given by head
Performa invoice will be generate
Payment Collection
Installation
Testing
Case Close

AMC:

On daily basis, executive will check the warranty of products sold by us to clients.
Before finishing up the warranty, executive will make the Quote for client and send them.
AMC Follow up with clients on daily basis via email, telephone
AMC collection
After collection, team will share the AMC Document with clients

Inventory:

Add product List in System
If any product comes in logistic, it can be new, for repairing, for replacement etc.
Testing will be done.
Product dispatch
Status will be updated in system for every transaction of spares.

Cost Effective
Improve Efficiency of users
Improve Customer Satisfaction
Help to Revenue Generation
Better Internal Communication
Task can be automated
Customizable Reports

Maximize the Cross selling & Upselling of products
Optimized Marketing
Helps the sales team to close the deal faster
Enhance Customer Services
Security in terms of information

Q1) What is difference between Aria CRM and Aria cloud CRM?

Aria CRM: The system will be place in your premises and whatever technical requirement will be needed, provided by client side like Power, LAN, Cables, and Switch etc.

Aria Cloud CRM: There are no technical requirements as such all you need to use the CRM is internet browser. Browser can be Mozilla Firefox, Chrome, and Internet Explorer etc.

Cloud CRM means there is no need to download any software, no maintenance cost for back up. You can access it from anywhere.

Q2) What is the contract period for CRM?

As per our plan you can go with monthly or annual plan. Contract will be valid till then subscription period if you cancel after that you will no longer have access to your CRM system

Q3) Can I customize the CRM?

Yes you can share your requirements or changes would like to add on it with us. We will check the possibilities and confirm you but additional charges will be applicable.

Q4) How can I connect with Technical Support?

You can email us on support@ariasolutions.net or can call us on 0120-4763963 for any technical queries 24*7.

Q5) What is the minimum user license for CRM?

The minimum user license for CRM is five.

Q6) How can I login into Aria CRM?

Login credentials will be provided to you or you got option to create the same. Below mentioned three parameters require to login into CRM application.

Role

User id

Password

Q7) If I have a sort of database, how can I import into CRM?

Whether Your Data stored in excel, spreadsheets, database or other CRM, You need to share a table structure of database with us and we will arrange an import option on CRM panel. The file type of database should be.CSV file or. XLS.

Q8) What Modules can be included in CRM?

Modules can be Sales, Marketing &Service etc. however it is defined with others name in market like Order Management, Lead Management, Logistics/Inventory, Invoice Management etc.

Q9) How Does CRM work with Emails?

Aria CRM allows to integrate your mail servers with it and it includes the task:

Auto-Response of emails when complaints reported/Closed

Feedback Mails can be generate to customer for the services

Send auto reply back to your customer

It generates the email when contract period of the product is going to be expiring.

Q10) How can I review the reports within CRM?

We have given the dashboard to review the reports on daily basis. Reports help you to find out the customer data, sales productivity & won/Lost opportunity ratio.

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Our Testimonials

Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.

E. Prasad - Customer

We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services

Rohit Kumar - Customer

We are using the Dialer of Aria Telecom Solutions. Aria Dialer is being used since 2010. Product is advantageous towards customer satisfaction

Ramesh kumar - Customer

We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch

Sumit Nigam - Customer

We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions (p) Ltd. Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.

Udham Singh Nagar - Customer

We are using Voice Logger of Aria Telecom Solutions Pvt. Ltd. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.

Vikas Bhatt - Customer

As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.

Rahul Kumar - Customer

I am using Voice Logger since 3 years in 5 different locations. Product is really good and the service they provide is on time.

Adarsh Verma - Customer

I am glad to share my feedback with you and convey to all concerned as well. I would like to appreciate Mr. Navdeep Chauhan and Aria Telecom as i contacted him and shared my issue he explained and well managed and make me understand about the process and further knowledge too . It is new experience for me and want to thank you from core of my heart for him ( Mr. Navdeep Chauhan) As per my experience he is very active on his work and full of experience and way to explain "Mentor". I have 15 years of experience in BPO and met many minds and experiences . He is one of diamond !! "Good Luck !! Thank you for coaching me you are a True Mentor "`

Ashwani Thakur IT Manager - Customer

Dear Team, I would like to inform that we always have received support & provide satisfaction resolution on highlighted concern from support team... Thanks All.

P S Team Leader - Customer

I would like to appreciate the level of customer service provided to be by Aria Support Team. After a call our issue has been resolved immediately. Really amazing customer service for the dialer!" Thanx for the best support.

Rajkumar Kumar IT Manager - Customer

"I'd like to compliment you on your fast and efficient online support for the call centre solutions. I have just had a very pleasant and helpful experience with your Aria support Team. Brilliant service, they are patient, prompt, polite. Highly recommended!"

Ajay Ganguly Sr Executive - Customer