Automatic Call Distribution (ACD) is used to direct incoming customer calls to the appropriate agents. This particular system is designed to help make call centers more efficient by using a set of automated rules of determine the appropriate representative for each caller. An ACD system typically reduces call handling time and improves customer satisfaction by increasing the probability that a customer inquiry will be resolved during the first contact.ACD works with IP PBXs as well as traditional PBX without losing any functionality. Call handling is based on a rule-based algorithm that determines the best available agent to respond to the incoming call. Below are all the different capabilities of ACD and their benefits.Skill Based Routing: Skill-based routing (SBR) is a component of automatic call distributor (ACD) systems that filters and directs incoming inquiries to call center agents with the most applicable skill sets.Integrations with CTI Technology: CTI integration allows agents to make and receive calls directly from their computers. ACDs can match caller numbers with their corresponding customer records, and enable the call center agents to reference relevant info on the call. Call Monitoring: ACD allows call center managers to monitor and listen to agents in real-time, manage agent activity and work flow. Aria’s ACD systems allows real-time statistics, letting you know what's going on in the call center second by second. Historical reporting allows you to compile hourly, daily, weekly, monthly, and annual statistics for detailed long-term analysis.Automatic Call Back: An ACD system gives a facility to callers to request a call back from agent whom they wanted to talk. Agents will be notified on their dashboard when a new request for a call back is created. Once their ongoing calls are completed, they can choose to return the calls.Multiple Queues:Using ACD, the organization gets an option of having more than one queue based on the area of specialization of the agents and mapping of agents to correct queue accordingly for the purpose of smooth call handling.Fast Response: Quick response to an incoming call is possible through ACD as the call is transferred to the most suitable agent automatically based on a specified set of rules, thereby minimizing the call wait time which in turn helps in effortless call handling and improved resolution time.
Company Achievements
5000+
Projects Delivered
10000+
Satisfied Clients
7
Winning Awards
4.4
Company Ratings
Our Testimonials
Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
Dedicated Work
Our Clients
ENQUIRY NOW
Please fill this form